Facilities & Visitor Services Co-ordinator — Part Time

The National Trust; Greater London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A heritage conservation organization is seeking a Facilities & Support Services Co‑ordinator in Greater London. This part-time role involves enhancing visitor experience by ensuring efficient facility operations, coordinating contractors, and maintaining the property's appearance. Applicants should possess strong customer-facing experience and proficiency in Microsoft Office, with a commitment to high-standard service delivery. The position offers various employee benefits and a support-focused environment.

Benefits

Substantial pension scheme

Free entry to National Trust places

Holiday allowance up to 32 days

Discounts on gym memberships

Flexible working opportunities

Qualifications

• Experience in a customer-facing or operational support role, ideally in property management.
• Understanding of safety legislation and capability to conduct risk assessments.
• Proficiency with digital platforms for records and communications.
• Ability to adapt and deliver high standards of service.
• Basic financial numeracy skills.

Responsibilities

• Support delivery of efficient facilities service.
• Ensure compliance with conservation guidelines.
• Administer building tasks and compliance work.
• Coordinate contractors and facilitate access.
• Maintain presentation of the property.

Skills

Customer-facing experience

Collaboration skills

Adaptability

Attention to detail

Good communication skills

Education

NVQ Level 2 qualification or equivalent

IWFM Associate Level 3 certificate

Tools

Microsoft Office

Computerised asset management system

Job description

A heritage conservation organization is seeking a Facilities & Support Services Co‑ordinator in Greater London. This part-time role involves enhancing visitor experience by ensuring efficient facility operations, coordinating contractors, and maintaining the property's appearance. Applicants should possess strong customer-facing experience and proficiency in Microsoft Office, with a commitment to high-standard service delivery. The position offers various employee benefits and a support-focused environment.