Facilities & Support Services Co-ordinator

The National Trust; Saltash; On-site; GBP 17,000 - 30,000; Full time

Job summary

A major heritage organization in Saltash seeks a Facilities & Support Services Co‑ordinator to deliver exceptional business support and maintain high standards. This role involves various operational tasks including administration and compliance in a close-knit team. Ideal candidates will have experience in customer-facing roles, strong organisational skills, and proficiency in Microsoft Office. The position offers competitive benefits and flexible working arrangements.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Flexible working

Employee assistance programme

Qualifications

• Worked in a customer-facing or operational support role, ideally in property management.
• Understanding of safety legislation and ability to conduct risk assessments.
• Ability to multitask while working collaboratively.

Responsibilities

• Support day-to-day operations and ensure high standards of service.
• Administer regular building tasks and compliance work.
• Co-ordinate contractors and facilitate property access.

Skills

Organisational skills

Customer service

Microsoft Office

Collaboration

Attention to detail

Flexibility

Education

NVQ level 2 qualification or equivalent

IWFM Associate Level 3 certificate

Tools

Microsoft Office

Computerised asset management system

Job description

Facilities & Support Services Co-ordinator - Saltash

Summary

Important notice

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Are you an engaging individual who is known for their exceptional organisational skills, with a love for delivering first class business and facilities support? We have just the role for you as a Facilities & Support Services Co‑ordinator at Antony House.

Salary: 17,415.45 pro rata (FTE 26,793 per annum)

Contract: Permanent

Hours/working pattern: 1267.5 hours per year. Antony is only open from April to October, however this role will work throughout the year with occasional weekend working.

This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Working location: This role is based at Antony House, located in Torpoint, Cornwall. Due to it’s location, it’s likely you will need your own transport to get there.

What it's like to work here

Antony House is part of the Tamar Valley Property Group which includes Buckland Abbey in Devon and Cotehele in Cornwall.

Antony is still home to the Carew Pole Family and tells the story of a family who became caught up in the extraordinary events of the English Civil War and is believed to be one of the finest surviving Queen Anne buildings in the West Country. The Repton designed landscape garden has sweeping views which includes a formal garden with topiary and modern sculptures.

Find out more about Antony House by visiting our property website.

What you'll be doing

The National Trust is a busy organisation that has a lot going on at all times - you can guarantee that no day is the same, so you’ll have to love variety. As Facilities & Support Services Co‑ordinator you’ll be supporting day to day operations and offer your advice beyond your team. You’ll always champion best practice and will be confident challenging the norm when you think there’s a better way of doing something.

You’ll be responsible for supporting the delivery of an efficient, effective, and flexible facilities service, to enable the successful operation of the property. You’ll support the team to meet its objectives by ensuring high standards are always delivered and maintained whilst following procedures and conservation guidelines.

You will be responsible for the administration of the regular building tasks and compliance work, co‑ordinating contractors and facilitating access, and making sure the overall presentation of the property is always at its best.

As a small team is based at Antony, it’s likely at times you’ll be asked to support other areas of the property – for example being the Duty Manager when the Site Manager is on leave.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

You should have worked in a customer‑facing or operational support role, ideally within a visitor attraction or property management setting.

Understanding safety legislation and being able to carry out risk assessments is essential for maintaining a safe environment.

You’ll need to be confident using Microsoft Office and digital platforms to manage records, communications, and marketing tasks.

The role involves working closely with colleagues and volunteers, so being a collaborative team player is key.

You must be adaptable and committed to delivering high standards of service across public areas and facilities.

Additional criteria for all other applicants. We’d love to hear from you if you’re:

• Experience in a facilities or business support role in a customer service environment. NVQ level 2 qualification, IWFM Associate Level 3 certificate or equivalent.
• Flexible, customer focussed approach with understanding of good customer service standards.
• Numerate with basic financial skills.
• Knowledge of health and safety, fire and security procedures and legislation, emergency procedures, diversity and equality procedures.
• Good organisational skills and attention to detail.
• Good written and verbal communication skills.
• Ability to multi‑task and work in collaboration with other departments.

Advanced IT Skills (Microsoft office). Experience of records management and information systems. Experience in using computerised asset management system

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust places for you, a guest and your children (under 18)

Rental deposit loan scheme

Season ticket loan

EV car lease scheme (for roles that meet the salary criteria)

Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.