Facilities Help Desk Coordinator – Maintenance Tickets

West Riding Recruitment; Wakefield; On-site; GBP 15,000 - 17,000; Full time

Job summary

A facilities management company is seeking a full-time help desk administrator in Wakefield. You will support and manage the flow of reactive and planned maintenance works, ensuring timely communication and job completion. Ideal candidates will have experience in a helpdesk environment and possess excellent organizational skills, with a focus on customer service. The position includes a pay range of £15,500 to £16,500, along with benefits such as 28 days of leave and free parking.

Benefits

28 days inclusive of bank holidays

Free parking

Qualifications

• Experience in a relevant environment is beneficial.
• Excellent communication and organizational skills are required.
• Familiarity with Microsoft Office products is needed.

Responsibilities

• Manage emails and phone calls effectively.
• Administer maintenance work for clients nationally.
• Communicate with contractors to chase overdue jobs.
• Provide excellent customer service through the helpdesk.
• Work on a rota basis taking out-of-hours calls.

Skills

Experience working in a call‑centre/helpdesk/property/facilities environment

Strong team player

Excellent communication skills

Excellent organizational skills

Knowledge of Microsoft Excel

Knowledge of Microsoft Outlook

Knowledge of Microsoft Word

Job description

A facilities management company is seeking a full-time help desk administrator in Wakefield. You will support and manage the flow of reactive and planned maintenance works, ensuring timely communication and job completion. Ideal candidates will have experience in a helpdesk environment and possess excellent organizational skills, with a focus on customer service. The position includes a pay range of £15,500 to £16,500, along with benefits such as 28 days of leave and free parking.