Facilities Assistant

NHS; Telford; On-site; GBP 18,000 - 24,000; Full time

Job summary

A healthcare provider is looking for a Facilities Assistant to join their Portering Team. The role includes moving patients, delivering mail, and ensuring a high standard of service. Candidates should possess customer service experience and some healthcare background. The position requires effective communication skills and the ability to undertake physical tasks. The role incorporates shift work including nights and weekends, offering a unique opportunity to support patient care in a dynamic environment.

Qualifications

• Experience in delivering high levels of customer service.
• Familiarity with healthcare settings is preferred.
• Ability to understand and follow instructions and policies.

Responsibilities

• Assist in training and induction of new staff.
• Collect and deliver goods and trolleys between departments.
• Ensure efficient waste disposal and mail circulation.

Skills

Customer service experience

Experience in a healthcare setting

Good literacy skills

Ability to communicate effectively

Physical capability for lifting and moving

Knowledge of food safety systems

Knowledge of infection prevention

Knowledge of cleaning products

Job description

Facilities Assistant

The closing date is 27 January 2026

This is an exciting opportunity for a positive and hardworking individual to join our Portering Team.

We provide a wide range of duties created by the demands of The Shrewsbury and Telford Hospital NHS Trust. These duties include the movement of patients throughout the Trust, collection and delivery of mail, transport of blood products, movement of office furniture, the movement of waste and a host of duties that provide a high standard of care to our patients.

The successful candidate should have a basic knowledge of using a mobile device as iPods are an integral part of the Portering role.

Previous applicants need not apply.

Main duties of擦 the job

• To carry out duties relating to specialist departments, including outside agencies such as Shropdoc.
• To assist the Chargehand Porters with the training and induction of new staff for an initial period until they feel confident to carry out the duties on their own.
• To collect and deliver hostess trolleys and crockery trolleys between the wards and the Catering Department.
• To collect dirty linen and general refuse from all wards and departments disposal cupboards and the accommodation block and dispose of in the compactor located in the loading bay area. Dirtylinen to be loaded into linen cages and placed on the loading bay awaiting collection.
• To circulate mail and clerical data to all wards and departments within the hospital and collect and deliver mail off site.

About us

The successful candidate will be艷 expected to work on a rotational basis which will include 24 hour cover including, weekends, nights and bank holidays.

The post holder will ensure that the Portering403 service is of the highest quality and efficiency and will work within Trust Values.

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Candidate Job Pack.

Person Specification

Experience

• Experience of delivering a high level of customer service
• Experience of working in a healthcare setting
• Good literacy skills and the ability to understand instructions, guidance, policies and procedures
• Ability offenders communicate with all levels of staff, members of the public and patients
• Ability to undertake physical aspects of task including moderate bending, lifting and moving of trolleys and food trolleys
• Knowledge of food safety systems, HACCP, COSHH and dealing with Allergens
• Knowledge of infection, Prevention and Control
• Knowledge of cleaning products and COSHH

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be madeду to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name