Facilities Assistant

Scale Space; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community of scale-up companies in Greater London is seeking a Facilities Assistant to deliver high standard facilities services. The role involves managing goods in and out, assisting with general maintenance, and ensuring security and health & safety during events. The ideal candidate is proactive, organized, and has a customer-first attitude. Competitive salary, daily free lunch, and generous benefits are included.

Benefits

Competitive Salary + up to 10% annual bonus

Daily FREE lunch

25 days of paid holidays + Bank Holidays

Life Assurance

Pension Scheme

£1000 of benefits from a wide menu range

Qualifications

• Experience in a customer service environment that delivers exceptional service.
• Proactive and highly organised with a willingness to help.
• Ability to work independently without close supervision.

Responsibilities

• Support and manage goods in and goods out function.
• Configure conference rooms for events and meetings.
• Maintain high level of security and assist with health and safety.
• Assist the facilities department with office moves and general tasks.

Skills

'Customer First' and 'Can Do' attitude

Great prioritisation skills

Strong team player

Attention to detail/accuracy/prioritisation

Job description

Scale Space is a community of scale-up companies, providing access to the people, services and space businesses need to succeed. Our buildings foster ‘collisions’, collaboration and innovation between tenants, including facilitating access to Imperial College London’s research and talent, and to Blenheim Chalcot’s venture building expertise, as well as other universities.

Scale Space is an exciting joint venture between Imperial College London (a global top 10 University) and Blenheim Chalcot (the UK’s leading digital venture builder) which is running two innovation centres in the heart of Imperial College’s White City Campus and one in Nottingham.

About The Role:

The Facilities Assistant reports to the Facilities Manager and is responsible for delivering facilities services to customers in a courteous and efficient manner. Your primary role will be to support and help manage the goods in and goods out function of the business, manage the three loading bays, assist with general maintenance tasks, and be responsible for event and meeting set ups. You will assist in a broad range of activities throughout the building and always help to manage security and health & safety risks.

We are looking for a friendly and professional individual with a 'customer first' attitude.

Key responsibilities will include:

• Receive and keep records of deliveries from couriers.
• Configure conference rooms and offices to accommodate events and meetings.
• Distribute mail and goods to customers on regular rounds of the building.
• Managing the storage of goods and keep loading bays tidy.
• Maintain high level of security for the building, the contents and customers.
• Assist with fire alarm drills, evacuations and weekly tests.
• Assist the facilities department with office moves and other general ad hoc projects
• Carry out general health and safety duties.
• Assist with general maintenance tasks as needed.
• Ensure the delivery of facilities management services to a high standard. Identify opportunities that will continuously improve all aspects of facilities management.
• Attend training as required.

About the Person:

• Be proactive and very highly organised.
• Always be approachable and willing to go the extra mile.
• Be willing to roll your sleeves up!
• A proven track record of working within a customer service environment that delivers an exceptional, first-class service would position you very well for this role.

Key skills and attributes include:

• 'Customer First' and 'Can Do' attitude.
• A smart and professional appearance with a polite, courteous, and professional manner
• Great prioritisation skills and ability to take on tasks proactively.
• Strong team player.
• Ability to work independently without close supervision.
• Collaborative working spirit that enhances and builds effective working relationships both internally and externally.
• Well‑organised with excellent attention to detail/accuracy/prioritisation.

What we can offer you:

• Competitive Salary + up to 10% annual bonus
• Daily FREE lunch, featuring a variety of hot meals and salad options
• 25 days of paid holidays + Bank Holidays
• Life Assurance
• Pension Scheme
• The right mix of challenges, learning and development opportunities
• £1000 of benefits to choose from a wide menu range including health insurance, purchasing more holidays, gym membership and much more!

Bl… (EEO statement truncated for brevity)

Please note, this role would be based at Scale Space, White City.