F&B Operations Manager - London

The Arts Club Ltd; City of Westminster; On-site; GBP 50,000 - 65,000; Full time

Job summary

A prestigious private members' club in the UK seeks an F&B Operations Manager to oversee all service areas. The ideal candidate will have a minimum of 5 years in senior F&B operations, solid leadership skills, and a strong operational focus. Key responsibilities include ensuring service excellence, managing budgets, and supporting team development. This role offers competitive benefits including private medical benefits, discounts, and pension scheme.

Benefits

Private medical benefits

Discounts on food & beverage

Enhanced sick pay and maternity pay

Life assurance

Pension Scheme

Long Service Awards

Complimentary meals while on shift

Uniform laundry service

Employee assistance programme

Birthday Day Off

Qualifications

• Minimum 5 years in a senior F&B operations role within luxury hospitality or a private members' club.
• Proven leadership ability managing and developing large teams.
• Strong operational knowledge of SOPs and cost control.
• Experience in training and performance management.
• Solid financial understanding including budgets and inventory.

Responsibilities

• Support the implementation and review of SOPs and service manuals.
• Ensure high service standards across all outlets.
• Conduct regular site visits and service evaluations.
• Oversee scheduling, attendance, and staff onboarding.
• Act as the main point of contact for guest/member service concerns.

Skills

Leadership

Operational management

Cost control

Communication

Organizational skills

Team collaboration

Job description

The F&B Operations Manager supports the Director of Operations in overseeing all Food & Beverage service areas across The Arts Club. You will help maintain exceptional service standards, ensure consistency across all outlets, and enhance the overall member and guest experience. This role requires a strong leader with excellent organisational skills, capable of balancing hands‑on operational management with strategic oversight., Operational Excellence

Responsibilities

• Support the implementation and review of SOPs, welcome packs, and service manuals.
• Ensure outlets operate efficiently and safely with consistently high service standards.
• Assist with action plans that improve productivity, quality, and guest satisfaction.
• Conduct regular site visits and service evaluations.
• Work with the Operations Training Manager to support and deliver training programmes.
• Collaborate with HR on development frameworks and review processes.
• Support colleague performance, motivation, and skill development.
• Oversee scheduling, attendance, holidays, lieu days, and tips.
• Promote a positive, inclusive, high‑performance team culture.
• Support recruitment and ensure effective onboarding for new starters.
• Act as the main point of contact for guest/member service concerns.
• Work with GMs, HODs, and the Director of Operations to resolve issues promptly.
• Anticipate guest needs and ensure all interactions reflect club standards.
• Assist in managing costs and maximising gross profit margins.
• Analyse inventory, reduce breakages/sub‑rentals, and support purchasing decisions.
• Monitor budgets and identify operational efficiencies.
• Ensure legal, safety, and hygiene standards are consistently met.
• Support Health & Safety initiatives, audits, and compliance checks.
• Maintain strong communication across all operational departments.
• Attend regular meetings and support preparation of reports and updates.
• Stay informed about club offerings, promotions, and events.

Qualifications

• Minimum 5 years in a senior F&B operations role within luxury hospitality or a private members' club.
• Proven leadership ability with experience managing and developing large teams.
• Strong operational knowledge of SOPs, service standards, and cost control.
• Experience in training, performance management, and development programmes.
• Solid financial understanding (budgets, margins, inventory).
• Excellent communication, organisation, and attention to detail.
• Collaborative, hands‑on, and solutions‑focused approach.
• Eligibility: In line with the requirements of the Asylum and Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Equal Opportunity

We are an Equal Opportunity Employer. We value diversity and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. However applicants must have the Right to Work in the UK.

Location

Located in the heart of Mayfair, The Arts Club is one of London's oldest private members' clubs and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.

Benefits

• Private medical benefits
• Discounts on food & beverage in our restaurants and sister businesses
• Enhanced sick pay and maternity pay
• Life assurance
• Pension Scheme
• Long Service Awards
• Complimentary meals while on shift
• Uniform laundry service
• Employee assistance programme
• Birthday Day Off