Experiential Client Manager

Oneilsrecruitment; Crawley; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A vibrant marketing agency in Crawley seeks an Experiential Client Manager to oversee and deliver impactful brand campaigns for major FMCG clients. This role involves managing client relationships, leading experiential projects, and collaborating with various teams to enhance consumer experiences. The ideal candidate should possess strong account management skills, a strategic mindset, and experience in budget and performance management. This hybrid position includes UK travel as needed, fostering both creativity and strategic execution to achieve measurable results.

Benefits

Mobile

Laptop

Pension

Qualifications

• Experience managing or supporting large experiential campaigns.
• Strong account management skills with client needs translation.
• Confident communicator with presentation and negotiation skills.
• A multitasker with top-tier organization skills.

Responsibilities

• Act as the go-to contact for FMCG clients, shaping solutions.
• Lead experiential projects like product launches and pop-ups.
• Manage budgets, timelines, logistics, suppliers, and field teams.
• Collaborate with teams to elevate consumer journeys.

Skills

Account management

Client communication

Budget management

Project management

Strategic thinking

Time management

Negotiation

Excel

PowerPoint

Job description

Experiential Client Manager

Salary: £40,000–£55,000+ DOE, Mobile, Laptop, Pension

Reporting to: Managing Director

Location: Three Bridges (Hybrid with UK travel)

About the Role

We're looking for someone who lives and breathes brand experiences—someone who can turn big ideas into unforgettable moments for major FMCG names. As our Experiential Client Manager, you'll run campaigns from first spark to final report, ensuring every activation is seamless, impactful, and rooted in brilliant client service.

You'll be the bridge between our clients, internal teams, and event partners—steering projects, juggling deadlines, solving problems on the fly, and making sure every campaign delivers real results. If you can think strategically, act fast, and keep clients smiling along the way, you'll love this role.

What You'll Do

Own the Client Relationship

• Act as the go‑to contact for FMCG clients, understanding their goals and shaping solutions that deliver.
• Turn briefs into clear creative, operational, and strategic plans.
• Present updates, guide meetings (Teams or travel anywhere in the UK), and keep everyone aligned.

Deliver Outstanding Campaigns

• Lead experiential projects such as product launches, sampling events, pop‑ups, festivals, and shopper activations.
• Manage budgets, timelines, logistics, suppliers, and field teams.
• Ensure training materials, briefs, and internal comms are always up to date.
• Support booking and operations teams when needed— we all pitch in.

Collaborate & Innovate

• Work with creative, production, brand, and trade teams to shape ideas and elevate consumer journeys.
• Bring new thinking, digital integration, and data insights that sharpen campaign impact.

What You'll Bring

• Experience managing or supporting large experiential campaigns.
• Strong account management skills and the ability to translate client needs into action.
• Confident communicator with excellent presentation, listening, and negotiation skills.
• A multitasker with top‑tier organisation and time‑management abilities.
• Commercial awareness with hands‑on budget and performance management experience.
• Strong Excel, PowerPoint, and data handling skills.
• A proactive, energetic get it done approach— even when it means jumping in the car to fix something last‑minute!

Who You Are

• A strategic thinker with a creative streak.
• Calm under pressure, confident leading projects, and collaborative by nature.
• Passionate about building brilliant brand experiences.
• Driven by quality, accountability, and measurable results.

Working Hours

Monday–Friday, 09:00–17:00 (flexing as needed for events).