Executive Personal Assistant - Housing

Pertemps; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading housing service provider in Greater London is seeking an Executive Personal Assistant to support the Director of Housing. This role involves managing office operations, engaging with residents and partners, and providing high-level administrative support. Ideal candidates will excel at organization and communication, maintaining professionalism and confidentiality. The job is full-time, requiring 4 days on-site, with a pay rate of £24-£25.60 per hour.

Responsibilities

• Provide confidential, professional daily support to the Director of Housing.
• Act as the primary point of contact for residents and senior leaders.
• Ensure consistent operation of the Director’s office.
• Manage inbox, diary and office logistics effectively.
• Oversee casework and respond to resident and partner enquiries.

Skills

Exceptional organisational and administrative skills

Proven ability to manage multiple priorities and deadlines

Strong interpersonal and relationship-building skills

High level of discretion and integrity

Strong problem-solving ability

Experience using Microsoft Office

Job description

Pertemps Network Group are seeking a highly organised and professional Executive Personal Assistant to provide direct, confidential, and high-level support to the Director of Housing. This is a fast-paced, varied and rewarding role where no two days are the same. You will act as the first point of contact for the Director, engaging confidently with residents, elected members, senior housing leaders, partner organisations and internal teams. The role requires exceptional communication skills, strong judgement, and the ability to manage sensitive and complex issues with discretion. You will ensure the smooth operation of the Director’s office, managing inboxes, diaries, workflows, board administration, casework and key operational processes. You will also support events, senior management boards, resident engagement activity, Freedom of Information requests, and wider service priorities across Housing.

Location: London
Contract: Full-Time
Office: 4 Days on-site
Pay: 24-25.60 p/h
Reports to: Senior Leadership Team

Key Responsibilities

Executive Support & Office Management

• Provide confidential, professional daily support to the Director of Housing and senior team.
• Act as the primary point of contact for residents, councillors, senior managers and external partners.
• Ensure smooth and consistent operation of the Director’s office, applying agreed systems and processes.
• Deliver comprehensive inbox and diary management, prioritising activity in line with the Director’s objectives and the Council’s wider annual calendar.
• Draft responses, commission work from senior leaders and ensure actions are completed in a timely manner.
• Manage filing systems, data handling and office logistics (technology, stationery, equipment etc.) in line with corporate policies.

Board Support, Casework & Programme Delivery

• Support and coordinate Housing management boards, including agenda setting, minute taking, action tracking and forward planning.
• Provide operational support for DMT, Taskforce and short‑term programme boards led by the Director of Housing.
• Lead the production of the Housing Weekly Digest and organise workshops, including Regulator of Social Housing inspection preparation activities.
• Oversee and action casework, complaints and Freedom of Information requests on behalf of the Director’s office.
• Respond to resident, business, contractor and partner enquiries, resolving issues wherever possible at first point of contact.

Events, Engagement & Emergency Planning

• Support the organisation of workshops, resident engagement sessions, partner events and internal seminars.
• Provide support to corporate emergency planning arrangements, including acting as loggist for the Director when required.
• Build effective relationships with Members, senior officers, resident groups and partners.

Professionalism, Inclusivity & Customer Service

• Uphold confidentiality, integrity and professionalism at all times.
• Promote and embed Equality, Diversity and Inclusion (EDI) across all duties.
• Deliver excellent customer service, placing residents at the heart of all interactions.

The ideal candidate will be proactive, detail-oriented and comfortable supporting a senior leader within a high-profile housing service. You will bring:

About You – Skills & Experience

• Exceptional organisational and administrative skills.
• Proven ability to manage multiple priorities and deadlines.
• Strong interpersonal and relationship-building skills at all levels.
• High level of discretion, integrity and professional judgement.
• Strong problem‑solving ability and a measured approach to complex issues.
• Experience using Microsoft Office and capacity to learn council systems quickly.

This position requires professionalism, integrity, and a commitment to delivering exceptional customer service while supporting residents to engage meaningfully in the management of their homes.

Don’t miss out on this fantastic opportunity to join our team as an Executive Personal Assistant click 'Apply' now!