Executive Officer - Deployment

Brook Street; Cambridgeshire and Peterborough; On-site; GBP 31,000; Full time

Job summary

A recruitment agency is looking for an Executive Officer in Peterborough who will provide day-to-day support and advice to customers transitioning from Asylum Support. The role involves managing caseloads, communicating with key stakeholders, and maintaining effective relationships internally and externally. Candidates must have a valid driver's license and access to a vehicle for deployment across various locations. This role offers an hourly rate of £15.53 with a commitment of 37 hours per week from Monday to Friday.

Qualifications

• Ability to work under pressure and meet deadlines while maintaining quality.
• Valid driver's license and access to a vehicle.
• Valid passport and UK residency for over 5 years.

Responsibilities

• Manage caseloads and maintain trackers for respective areas.
• Respond to emails and escalate unresolved issues.
• Provide face-to-face advice and support to customers.

Skills

Passion for delivery

Solution-focused

Resilient under pressure

Multi-tasking

Effective prioritization

Tools

Excel

Job description

Overview

Executive Officer - Deployment

Location: PE2 8YY, Peterborough base with travel up to 5 days per week including overnight stays. Deployment role – various locations across the country. Hourly rate: £15.53. Working Days/Hours: 37 hours: Monday – Friday.

Brook Street, in partnership with the Home Office, has a fantastic opportunity to join their AMLO team. This is a demanding, hands-on role in a fast-paced environment offering development opportunities. You will provide day-to-day support and advice to customers across the UK to prepare them for move on from Asylum Support. The role is varied with a flexible deployment approach, involving face-to-face and virtual interactions, resolving blockers through escalations, and working with HEO AMLO Team and Operational leads to identify issues and seek resolutions. A hybrid approach is required, including on-site travel to Home Office accommodation locations and attendance at your local regional office.

Responsibilities

• Manage caseloads and maintain trackers for the respective area, with flexibility to cover other regional areas as required.
• Retrieve and direct data to HEO Team leads for logistical planning.
• Respond to emails from various sources in a timely and appropriate manner.
• Escalate issues that cannot be resolved immediately to various teams across the Home Office and potentially externally.
• Communicate with customers via various means, including telephone (using translation services where needed).
• Maintain effective relationships with key internal and external partners and stakeholders.
• Demonstrate civil service values and standards of behaviour as a role model to colleagues.
• Provide on-site advice, guidance, and support to customers in a face-to-face environment and to on-site corporate stakeholders.
• Respond to safeguarding, police, or security incidents by referring cases as required.
• Perform additional duties as required depending on demand and emerging priorities.
• Record keeping on Excel and other IT systems.

Experience / Qualifications

• Passion for delivery, solution-focused, and resilient to challenges.
• Experience of working under pressure, balancing competing priorities to meet deadlines, while maintaining quality.
• Ability to multi-task, manage a varied workload, prioritise effectively, and respond quickly and calmly to changing circumstances.

Training

This is a physically demanding operational role that requires candidates to complete personal safety training at level 2. This is mandatory. Failure to complete the training will preclude the role.

Clearance

• Enhanced DBS + Counter Terrorism Clearance (CTC).

Role-specific requirements

• Valid driver's license and access to your own vehicle is essential due to deployment requirements.
• Valid passport and UK residence for more than 5 years; a period of 6 months or longer spent outside the UK in the last 5 years cannot be accepted. Security clearance will be processed if successful.

Equal Opportunities

Brook Street supports the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel who meet all essential criteria. As a Disability Confident Leader and holder of the Gold Award from the Defence Employer Recognition Scheme, Brook Street offers a guaranteed interview with a PSR Sourcer for eligible candidates. If you identify as a candidate with a disability or as a veteran/spouse/partner of military personnel and meet all essential criteria, please register your interest via the Brook Street website. We are committed to engaging with you.