Executive Head Housekeeper - Chelsea, London

11 Cadogan Gardens; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury hotel in London is seeking a dedicated Housekeeping Leader to inspire and manage the housekeeping teams, ensuring exceptional cleanliness and comfort for guests. The successful candidate will have extensive experience in luxury hospitality, strong leadership skills, and a keen eye for detail. Responsibilities include maintaining brand standards, managing budgets, and training staff. A rewarding role that offers numerous employee benefits, this position is ideal for someone passionate about delivering high-quality service in a fast-paced environment.

Benefits

Tronc paid monthly

30 days holiday including bank holidays

Regular team events and appreciation days

Free team meals

Awards of Excellence recognition

25% discount on all Food & Beverage

Health cash plan

Employee assistance programme

Qualifications

• Previous senior housekeeping experience within luxury / boutique five star hotels.
• Proven ability to train and develop a team to high standards.
• Experience in managing supplier relationships effectively.

Responsibilities

• Lead and inspire the Housekeeping teams to deliver exceptional cleanliness.
• Ensure compliance with health & safety and COSHH regulations.
• Efficiently manage housekeeping payroll and inventory reporting.

Skills

Strong leadership and team management skills

Excellent attention to detail

Ability to manage budgets

Knowledge of health & safety regulations

Education

Hospitality or housekeeping qualifications (NVQ, SVQ, diploma)

Job description

What's In It For You?

• Tronc paid monthly
• 30 days holiday including bank holidays
• Regular team events and appreciation days
• Free team meals
• Awards of Excellence recognition
• 25% discount on all Food & Beverage
• Length of service gifts
• Team referral scheme
• Health cash plan
• Team rate at our Iconic Luxury Hotels, London and Regional and Relais & Chateux properties
• Friends and Family rate at our Iconic Luxury Hotels
• Employee assistance programme
• …and so much more.

Aim of the Role

Lead and inspire the Housekeeping teams across 11 Cadogan Gardens, The Apartments & The Chelsea Townhouse to deliver exceptional cleanliness, comfort, and presentation throughout the hotel, ensuring guests experience the highest standards of luxury and care.

Responsibilities

• Maintain brand standards for guest rooms, public areas, and staff facilities.
• Ensure secure key handling and uphold guest privacy and safety.
• Work with Operations and General Managers on budgets and business plans.
• Recruit, train, and develop the team; conduct inductions and performance reviews.
• Ensure compliance with health & safety, fire safety, and COSHH regulations.
• Efficiently manage housekeeping payroll, stock control, supplier relationships, and monthly inventory reporting.
• Oversee PPM and Spring Clean schedules; maintain accurate logs and inventories.
• Foster collaboration with Maintenance and Front Office teams.

Essential Criteria

• Previous senior housekeeping experience within luxury / boutique five star hotels.
• Strong leadership and team management skills.
• Excellent attention to detail and knowledge of health & safety regulations.
• Ability to manage budgets and supplier relationships.

Desirable

• Hospitality or housekeeping qualifications (NVQ, SVQ, diploma).
• AA Red Star experience in luxury / boutique hotels.
• Previous working with Forbes standards.

If you thrive in a fast-paced hospitality environment, apply now—we’d love to hear from you!