Events Support Manager (Maternity Cover)

Informa Plc; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global events organization is seeking a dedicated Operations Coordinator in London. This role focuses on ensuring exceptional customer service for events within the portfolio. Responsibilities include coordinating with exhibitors, handling operations queries, managing communications, and collaborating with various teams. The ideal candidate has a degree, experience in the exhibition industry, and strong interpersonal skills. Join a supportive company that values flexibility and employee wellbeing.

Benefits

25 days annual leave

Company funded private medical cover

Flexible working options

Qualifications

• Experience within the Exhibition Industry.
• Ability to work under pressure and manage confrontations.
• Willingness to travel internationally as required.

Responsibilities

• Coordinate and communicate with exhibitors.
• Handle operations and marketing queries regarding the events.
• Assist with order placements and refunds.

Skills

Team Player

Flexibility

Impeccable English

Strong Interpersonal Skills

Project Management Skills

Education

Educated to degree level

Tools

Microsoft Office Products

Job description

Company Description

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.

Job Description

This role is based in our 240 Blackfriars, London office

Reporting to the Senior Operations Manager and based in 240 Blackfriars Rd in London, to work within the Operations team to ensure that the customer service for all events within the Labelexpo Global Series portfolio is second to none. They will be involved in pre-show communications for all global shows in the portfolio. They will work closely with all departments and event teams in particular marketing and operations to ensure a high quality of delivery internally, and externally in respect of contracted service providers and customers.

Responsibilities and Duties:

• Coordination and communication with exhibitors – key point of contact for all events
• Prompt handling of all operations and marketing queries regarding the events via phone and email
• Assistance with placement of orders, refunds or exchanges e.g. VIP tickets, packages etc
• Production of communications plan for all shows
• Management and oversight of portal set-up, working closely with Marketing Director, web team and Senior Ops Exec
• Management of chasers for HSS documentation and GL Insurance for all events
• Exhibitor package fulfilment
• Work with Senior Ops Exec in organisation and production of Label Awards evening
• Work with Senior Ops Exec in organisation and production of social events in relation to the shows/summits
• Work with Senior Ops Exec and event administrator on floorplan and exhibitor list reconciliation

Qualifications

• Educated to degree level (or equivalent)
• Experience within the Exhibition Industry
• Team Player and Flexibility a must
• Impeccable English (additional languages a strong advantage)
• Self‑Motivated and able to work on own initiative.
• Experience of working with external suppliers
• Good working knowledge of Microsoft Office Products (Word, Excel and PowerPoint)
• Strong Interpersonal Skills
• Project and Time Management Skills
• Ability to work under pressure and to deal with confrontation.
• Willingness to travel internationally as required.

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodationsto assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

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