Events Operations Manager

HOUSE OF LORDS; Greater London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent UK parliamentary organization seeks an Events Operations Manager to oversee event planning and execution. This role requires proven experience in managing catering operations and ensuring customer satisfaction. Strong leadership, organizational, and communication skills are vital. The position offers attractive benefits, including 30 days annual leave and a generous pension. Join a historical team making a significant impact on events held in this esteemed institution.

Benefits

30 days annual leave

Generous pension scheme

Health and wellbeing programme

Qualifications

• Proven experience in managing large-scale catering operations, events, or hospitality businesses.
• Willingness and ability to take a hands-on role in the operational delivery of events.
• Strong leadership and team management skills.

Responsibilities

• Coordinate multiple teams and drive operational excellence.
• Implement technology to optimize workflows and communication.
• Maintain strong relationships with clients, stakeholders, and suppliers.

Skills

Managing large-scale catering operations

Hands-on operational delivery

Leadership skills

Organisational abilities

Communication skills

Customer service excellence

Education

Degree or diploma in Hospitality Management or Event Management

Tools

CRM platforms

Catering/event management platforms

Job description

We are looking for an Events Operations Manager to join our Catering and Retail Services Office at the House of Lords. This role is pivotal in ensuring the efficient planning, execution, and operational success of all events while overseeing the administrative team to deliver exceptional service and customer satisfaction.

As the Events Operations Manager, you will be responsible for coordinating multiple teams, driving operational excellence, and implementing best practiSW1A 0PWces to ensure all catering and event operations run smoothly, on time, and within budget. This role requires a strong willingness to be actively involved in the on-the-ground delivery of events, particularly during peak periods. You will play a vital role in maintaining strong relationships with clients, stakeholders, and suppliers while building and leading a collaborative, high-performing team.

You’ll be accountable to:

• Identify opportunities to innovate and improve event operations and administrative functions.
• Implement technology or tools to optimise workflows and streamline communication between departments.
• Stay updated on industry trends, emerging technologies, and customer preferences to keep the business competitive.
• Undertake other reasonable job-related assignments, this may include covering other posts both supervisory and operational when required.
• Ensure that House policies and procedures in respect of fire, health and safety including manual handling, and food hygiene are complied with.
• Attend departmental meetings as required.
• Attend weekly event team briefing for future week’s events.
• Attend mandatory and other training as required.
• Involvement in the recruitment process.
• Arrange cover for staff absences, ensuring that any overtime work is evenly distributed, and sufficient weekend is provided when required.

If this sounds like something you would like to hear more about, please apply below.

What we’re looking for:

• Proven experience in managing large-scale catering operations, events, or hospitality businesses.
• Willingness and ability to take a hands‑on role in the operational delivery of events.
• Strong leadership and team management skills.
• Excellent organisational and time-management abilities.
• Outstanding communication and interpersonal skills.
• Proven excellence in customer service.

It would be even better if you had or if you’re willing to learn…

• Degree or diploma in Hospitality Management, Event Management, or a related field.
• Experience with CRM and catering/event management platforms.
• Knowledge of health and safety regulations in the catering/events industry.

The job description provides full details about the role and what we are looking for.

What you’ll get in return:

• 30 days annual leave (increasing to 35 after one years’ service).
• Generous pension scheme.
• Parliamentary health and wellbeing programme.
• The opportunity to witness history in the making!

The work we do is vital to House of Lords, and you will be a pivotal member in the team strengthening the work of the House. The House of Lords is the second chamber of the UK parliament. It is independent from and complements the work of the House of Commons to:

• Make laws.
• Check and challenge the actions of the government through questions and debates.
• Investigate public policy and provide a forum of independent expertise.

Please complete your online application by 23:55onSunday 1st February 2026.

If you require any reasonable adjustments during the application process, please contact [e-mail]

Job offers are standardly offered at the minimum of the salary range.

The House of Lords Administration is committed to increasing diversity and maintaining an inclusive workplace culture. We welcome applications from all candidates with diverse characteristics, including different ages, caring responsibilities, disability, gender/sex, gender reassignment/trans, marriage and civil partnership, pregnancy and maternity, race/ethnicity, religion or belief, sexual orientation and socio-economic status. We welcome discussions about flexible working arrangements and reasonable adjustments.