Events Operations Leader – Guest Experience & Growth

The Midland Hotel; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prominent hotel in Manchester is seeking an M&E Operations Manager to enhance the meetings and events experience for guests. This role requires exceptional customer service and leadership skills while managing a dedicated team. Responsibilities include overseeing operations, maintaining high standards for facilities, and ensuring adequate staffing for events. Join a company that values its people, offering continuous training and growth opportunities for career advancement.

Benefits

Head of Department bonus scheme

Enhanced pension plan

Special rates on hotel rooms

Company recognition scheme

Meals on duty

Talent referral scheme

Celebratory events

Access to wellbeing support

Ongoing training programmes

Qualifications

• Proven experience in a management role within a hospitality environment.
• Ability to lead a team while maintaining high standards.
• Strong organisational skills to manage events and staffing levels.

Responsibilities

• Manage M&E operations to ensure guest satisfaction.
• Lead your team to deliver exceptional service.
• Establish relationships with event organisers and hotel departments.
• Maintain hotel facilities and ensure they are well-equipped.
• Oversee staffing levels for upcoming events.

Skills

Customer service excellence

Strong leadership

Effective communication

Multi-tasking

Job description

A prominent hotel in Manchester is seeking an M&E Operations Manager to enhance the meetings and events experience for guests. This role requires exceptional customer service and leadership skills while managing a dedicated team. Responsibilities include overseeing operations, maintaining high standards for facilities, and ensuring adequate staffing for events. Join a company that values its people, offering continuous training and growth opportunities for career advancement.