Events Coordinator

Elite Hotels (Rotherwick) Ltd.; Colemans Hatch; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury hospitality group in Colemans Hatch seeks an Events Coordinator to join the friendly Events Sales team at Ashdown Park Hotel. The role involves managing sales inquiries, producing proposals, and ensuring customer satisfaction. The ideal candidate has experience in events, excellent communication skills, and a sales-focused mindset. This full-time position requires occasional weekend work and offers generous benefits, including career development opportunities and a share of service charges.

Benefits

Generous share of monthly Service Charge

Career development with accredited training

Enhanced holiday programme

Employee Assistance Programme

Meals provided at work

Free parking

Recognition awards for customer service

Reduced price stays in all hotels

Qualifications

• Experience in an events role, ideally within a luxury venue.
• Desire to deliver exceptional guest service and exceed client expectations.
• Ability to work independently and remain calm under pressure.

Responsibilities

• Deliver exceptional guest service and exceed client expectations.
• Collaborate with the sales team to host events and showcases.
• Meet and build relationships with customers for sales enquiries.

Skills

Excellent communication skills

Sales focused and upselling

Attention to detail

IT skills and computer literacy

Tools

Opera Sales & Catering

Job description

A wonderful opportunity has arisen to join our small friendly Events Sales team as an Events Coordinator at Ashdown Park Hotel and Country Club. Based in the heart of Ashdown Forest, the role will deal proactively with all sales enquiries including weddings, social functions and conferences, ensuring conversion of these. You will meet and build relationships with customers, produce event proposals, contracts and invoices as required, taking ownership of projects and seeing them through to execution. Working as part of a team, you must have excellent organisational skills and the ability to work with a range of departments to ensure continuity of service for the customer. There are two roles available one for 35 hours per week or 40 hours per week 5 days out of 7. There will be a requirement to work Saturdays on a rota basis, with the addition of bi-annual internal wedding fayres on a Sunday, as well as ad-hoc external wedding fayres, which are shared amongst the team on a rota basis.

Key Responsibilities

• Strive to consistently deliver exceptional guest service and exceed client expectations.
• Represent the hotel and Elite group with utmost professionalism.
• Collaborate with the sales team to host Wedding Fairs, hotel showcases, and client showrounds (these may take place outside normal working hours)

Key Attributes/Experience

• Experience in an events role, ideally within a luxury venue
• Excellent communication skills
• Sales focused with particular aptitude for closing and upselling
• Desire to consistently deliver exceptional guest service and exceed client expectations
• Administration & IT skills, including computer literacy and familiarity with database/booking packages
• Attention to detail, professional manner and good understanding of confidentiality issues
• Able to use initiative and remain calm under pressure
• Opera Sales & Catering experience is a bonus
• Happy and confident to work independently

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Ashdown Park Hotel & Country Club

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 16 conference & banqueting rooms, Cocktail Bar, Forest Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles and have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support and reward our staff we offer:

• Generous share of the monthly Service Charge*
• Career development with accredited training providers
• Enhanced holiday programme & reward scheme for long service
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team whilst at work
• We have plenty of free parking
• Generous 'Refer a Friend' bounty incentive
• We also have amazing recognition awards for exceptional customer service
• Reduced price stays in all of our hotels – where you are treated like a guest no matter who you are!

For full details of the benefits on offer please check our website: https://www.careersatelitehotels.co.uk/why-work-elite

*service charge amount is dependent on overall sales performance