Event Assistant

NHS; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A national health service is seeking a customer-focused individual to join their Events Team in Birmingham. The role involves running blood typing events and engaging with the public about donation. Applicants should have experience in customer service and will receive training for blood sampling. Additional pay is available for weekend shifts, and flexible working options are promoted.

Benefits

27 days annual leave plus Bank Holidays

NHS pension scheme

Flexible working opportunities

Comprehensive training programs

Qualifications

• Experience in a customer-facing environment is essential.
• Comfortable with performing clinical Know Your Type tests with full training.

Responsibilities

• Set up and run blood typing events.
• Perform blood sampling with full training provided.
• Collect reports on donor registrations.

Skills

Customer service experience

Ability to perform blood-typing tests

Education

GCSE, NVQ Level 2 or equivalent

Job description

This vacancy is not eligible for Visa Sponsorship. Please do not apply unless you have another means of establishing a right to work

Come and join our Events Team, who are involved in multi-product donor awareness and engagement: promoting blood, plasma, platelets, stem cells & organ donation at a wide variety of events, including businesses, universities, and public spaces.

You don't need a medical background; we just need you to have experience in a customer-facing environment (including voluntary roles). You will set up and run What's Your Blood Type? events - previously known as Know Your Type - where you will perform blood-typing tests (full training provided). You'll also be expected to keep up to date with the latest criteria and processes for different donation types and be able to explain these clearly to members of the public.

Its best if you live within about 15 miles of where the events happen, since things can move quickly and you might need to travel at short notice (well always give you a heads-up though). Some events happen on weekends, so youll need to be available occasionally but dont worry, its not every weekend. We do offer extra pay for weekend shifts, and certain travel costs can be reimbursed based on our policy.

Main duties of the job

Main duties of the jobIn this role you will work with the marketing team to register and book appointments for new blood donors at a variety of events, including shopping centres and workplaces. You will set up and run Know Your Type (KYT) events where you will perform blood type testing. Your duties at the events will include:

• Collecting event equipment and manually setting up suitable spaces to run the event
• Performing blood sampling (finger prick test) on members of the public in accordance with our procedures to produce a provisional blood group type for demonstration purposes only. Full training is provided.
• Offering information to members of the public on donation in general and specifically in relation to their provisional blood type.
• Providing reports to line manager on numbers of people seen and signed up as donors to continually monitor effectiveness of events.
• Packing away all equipment and returning this to base for safe disposal of sharps and clinical waste.
• Receiving training in basic care/first aid to enable you to respond in cases of adverse reactions.
• Loading, unloading, assembling and dismantling equipment on a daily basis, including heavy objects of up to 13 kgs.

About us

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you'll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do.

By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

Job responsibilities

Bank positions are available across 2 locations: Birmingham New Street Donor Centre & Reading Donor Centre.Please specify your location on application

You don't need a medical background; we just need you to have experience in a customer-facing environment (including voluntary roles). You will set up and run What's Your Blood Type? events - previously known as Know Your Type - where you will perform blood-typing tests (full training provided). You'll also be expected to keep up to date with the latest criteria and processes for different donation types and be able to explain these clearly to members of the public.

What we offer:

• You'll get full training at our Events Training Day, where well show you how to safely do a fingertip prick and everything else you need to know.
• NHSBT promotes flexible working opportunities where the role will allow.
• 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years.
• NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions
• We've fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. Its open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

Person Specification

Qualifications

• Educated to GCSE, NVQ Level 2 or equivalent qualification OR equivalent experience is essential
• Comfortable with performing clinical Know Your Type tests with full training.

Experience

• Experience of working in a customer service environment (including in a voluntary capacity) is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.