Evening Night Porter - Guest Experience & Safety

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent hotel in Edinburgh is seeking a Night Porter to provide exceptional service during overnight hours. Responsibilities include assisting guests with luggage, handling inquiries, and maintaining safety procedures. The ideal candidate will be positive and dedicated, with a passion for customer service. This role offers a part-time contract with competitive pay and various employee benefits, including meal provisions, hotel discounts, and recognition incentives.

Benefits

Cash incentives for referrals

Meals provided during shifts

Discounted hotel stays

Free use of leisure facilities

Pension enrollment

Fully funded apprenticeships

Qualifications

• Passionate and eager to learn.
• Positive attitude and smile-inducing demeanor.
• Friendly, caring, and team-oriented.
• Ability to work evenings and weekends.
• Excellent organizational skills.

Responsibilities

• Provide night-hour assistance including luggage handling.
• Handle guest queries efficiently.
• Deliver mail and newspapers to rooms.
• Assist Night Management with protocols.
• Demonstrate excellent customer service at all times.

Skills

Customer service

Time management

Multitasking

Attention to detail

Job description

A prominent hotel in Edinburgh is seeking a Night Porter to provide exceptional service during overnight hours. Responsibilities include assisting guests with luggage, handling inquiries, and maintaining safety procedures. The ideal candidate will be positive and dedicated, with a passion for customer service. This role offers a part-time contract with competitive pay and various employee benefits, including meal provisions, hotel discounts, and recognition incentives.