Evening Duty Officer

Exeter College; Exeter; On-site; GBP 80,000 - 100,000; Full time

Job summary

An educational institution in Exeter is seeking an Evening Duty Officer to provide support during evening sessions. In this role, you'll be the first contact for students, staff, and visitors, managing reception services and ensuring safety. Ideal candidates will have experience in customer service and a professional demeanor. The position offers generous holidays and a variety of benefits.

Benefits

Generous holidays

Pension scheme

Free counselling

Discounted shopping

Spa treatments

Electric cars

Paddleboarding

Qualifications

• Confident in working independently.
• Experience in a reception or front-of-house role.
• Strong focus on customer care.

Responsibilities

• Be the first point of contact for questions or incidents.
• Offer advice and support to students and staff.
• Manage reception services, including answering calls.
• Keep accurate logs of incidents and ensure safety.

Skills

Customer service experience

Ability to stay calm under pressure

Professional and approachable demeanor

Job description

Overview

Do you have a passion for supporting adults into education and helping them succeed? Are you looking for a rewarding customer-facing role where you’ll make a real difference to students and staff? Exeter College is on the lookout for a warm, confident, and super-organised Evening Duty Officer to be the friendly face of the campus during our evening sessions. In this role, you’ll be the go-to person for students, staff, and visitors – offering support, solving problems, and making sure everyone feels safe, welcome, and looked after. You’ll work closely with our Duty Manager, Security, and Safeguarding teams to keep things running smoothly.

Responsibilities

• Be the first point of contact for any questions, incidents, or emergencies in the evening.
• Offer advice and support to students, staff, and visitors.
• Manage reception services, such as answering calls from the switchboard and visitor bookings.
• Keep accurate logs of incidents and ensuring the safety and wellbeing of all site users.

Qualifications

• Are confident working independently and can stay calm under pressure.
• Have experience in customer service, reception, or a front-of-house role.
• Are professional, approachable, and resilient, with a strong focus on customer care.

Values

Ambition, Collaboration, Energy. These are our values. Watch this short video to learn more.

Benefits

We’ll give you incredibly generous holidays and a superb pension scheme. You’ll also get a package of amazing benefits, including free counselling and discounted supermarket shopping, spa treatments, electric cars and paddleboarding. Read more on our careers page.

Applying for the role

If you’re reading this on our website, click on the apply button, below. If you’re reading this advert on another site, visit our vacancies page. The closing date for receipt of completed applications is 30th September at midnight. Interviews will be held in Exeter on Thursday 9th October. No CVs or agencies please.

Equality, diversity, and safeguarding

Everyone’s welcome to apply for a role here, regardless of personal characteristics, including race, age, gender, religion, ability, disability, or sexuality. We’re totally committed to the safeguarding and welfare of all our students, and we expect you to be too. We follow safer recruitment statutory guidance (Keeping Children Safe in Education). If you’re successful, you’ll be required to complete thorough pre-employment checks, including an enhanced DBS check and satisfactory references. All posts at Exeter College are exempt from the Rehabilitation of Offenders Act (ROA) 1974. The amendments to the ROA 1974 (Exceptions Order 1975, (amended 2013 and 2020)) mean that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. The MOJ’s guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications, related exceptions and further information.