EUC Desktop Support Engineer — Onsite Tech Expert

SkySys; Wokingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider is seeking an EUC IT Desktop Support Technician to provide comprehensive support for desktops, printers, and peripherals. The ideal candidate has extensive experience in IT infrastructure support and troubleshooting hardware and software issues. You will need excellent communication skills and the ability to engage effectively with clients at all levels. The role requires a proactive approach, a problem-solving mindset, and a commitment to delivering exceptional customer service.

Qualifications

• Minimum 2 to 3 years experience in IT Infrastructure support.
• Expertise in troubleshooting hardware and software issues.
• Knowledge of enterprise LAN/WAN setups.
• Ability to lift computer equipment up to 50 lbs.
• Excellent written and oral communication skills.

Responsibilities

• Provide IT support for desktops, printers, and peripherals.
• Troubleshoot and resolve hardware and software issues.
• Perform smart hand support for networking hardware.
• Engage effectively with clients and management.

Skills

IT Infrastructure field support

Troubleshooting hardware and software

Installation and support of desktops and peripherals

Basic knowledge of LAN and WAN

TCP/IP networking

Customer management skills

Communication skills

Education

Associate Degree in Electronics

CompTIA A+ Certification

Tools

ServiceNow

Remedy

Job description

A leading IT solutions provider is seeking an EUC IT Desktop Support Technician to provide comprehensive support for desktops, printers, and peripherals. The ideal candidate has extensive experience in IT infrastructure support and troubleshooting hardware and software issues. You will need excellent communication skills and the ability to engage effectively with clients at all levels. The role requires a proactive approach, a problem-solving mindset, and a commitment to delivering exceptional customer service.