Estates Co-ordinator

Serco Limited; Swindon; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading facilities management company is seeking an Estates Co-ordinator to support maintenance services at Great Western Hospital. Responsibilities include managing maintenance tasks, ensuring customer satisfaction, and handling communications professionally. Ideal candidates will have knowledge of CAFM systems and excellent organizational skills. This full-time role offers a competitive salary and a range of benefits including training opportunities and employee support programs.

Benefits

Pension scheme

25 days' annual leave

Employee Assistance Programme

Discounts at retailers

ShareSave scheme

Qualifications

• Good interpersonal skills required.
• Ability to manage workload and meet deadlines.
• Attention to detail is essential.

Responsibilities

• Manage the delivery of the Estates maintenance service.
• Proactively monitor work standards and user satisfaction.
• Answer calls and emails professionally.

Skills

Knowledge of a CAFM system

High Level of Customer Service

Excellent communicator

Organised and methodical

Problem solving

Good Contractor relations

Excellent knowledge of Microsoft Office

Job description

Overview

Serco Limited – Estates Co-ordinator at Great Western Hospital. Full time – 37.5 hours per week. 0800 – 1630 hours Mon-Fri. Salary £25,000.00 to £27,000.00 depending on experience, plus Serco benefits.

Main Purpose: To support Sercos Estate team in delivering planned and reactive maintenance works on site in a well organised and professional manner. The Estates Co-ordinator will report into the Compliance & Asset Manager for Serco on site, who in turn will report to the Head of Estates for the contract.

Responsibilities

• Manage the delivery of the Estates planned maintenance (PPM) reactive maintenance service (RM) using the CAFM system.
• Ensure that the resources required to undertake planned or reactive works are efficiently utilised.
• Ensure proactive monitoring of the work of the Estates staff, and that their work is undertaken to the documented standards, within timescales and to high levels of user satisfaction.
• To answer incoming calls and Estates emails in a friendly and professional manner.
• Logging Estates requests and aiding on reporting on the delivery of PMs and RMs.
• Manage the Estates filing systems, and any other ad-hoc administration requests as required.

What you will need for the role

• Knowledge of a CAFM system
• High Level of Customer Service
• Excellent communicator with good interpersonal skills
• Able to manage workload and meet required deadlines.
• Be organised and methodical with good attention to detail.
• Problem solving
• Ability to work on own initiative and be proactive.
• Good Contractor relations
• Excellent knowledge of Microsoft Office packages, Outlook email, internet/web-based material

What we offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
• Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
• Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.