Estate Services Manager

Sanctuary Group; Basildon; On-site; GBP 42,000 - 45,000; Full time

Job summary

A community service organization based in Basildon is seeking an Estate Services Manager to oversee a team providing grounds maintenance and cleaning services. The ideal candidate will have team management experience, knowledge of Health and Safety legislation, and a valid UK driving license. Key responsibilities include managing service delivery and responding to customer needs. A competitive salary with multiple employee benefits is offered.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Employee discounts

Wellbeing support

Employee recognition scheme

Qualifications

• Recent experience in a similar role managing frontline teams providing grounds maintenance and cleaning.
• Working knowledge of Health and Safety legislation.
• Proven ability to work to deadlines and prioritise workloads.
• Basic user of Microsoft Office packages (Excel, Word, Outlook or equivalent).
• Valid UK driving licence; role involves driving on company business.

Responsibilities

• Manage the delivery of services to Sanctuary stakeholders.
• Ensure the team works effectively and safely.
• Lead frontline grounds maintenance, cleaning and compliance activities.
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations.
• Support, monitor and review performance of self and sub-contractors.

Skills

Team management

Health and Safety knowledge

Time management

Microsoft Office proficiency

Driving license

Job description

Overview

Estate Services Manager based in Basildon, joining a newly formed Estate Services team. You will cover different sites across the region and manage a team of approximately 8 Caretakers and 6 Grounds Operatives to deliver cleaning, caretaking and grounds maintenance services. A company van is provided and there are opportunities to develop your career within Sanctuary.

Responsibilities

• Manage the delivery of services to Sanctuary stakeholders.
• Ensure the team works effectively and safely.
• Lead frontline grounds maintenance, cleaning and compliance activities.
• Respond positively to complaints and breakdowns in service delivery to meet customer expectations.
• Support, monitor and review performance of self and sub-contractors; Sanctuary Group encourages applications from diverse backgrounds to support an inclusive environment for employees and customers.

We work closely with the Home Office to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary for successful applicants, which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Qualifications and Experience

• Recent experience in a similar role managing frontline teams providing grounds maintenance and cleaning.
• Working knowledge of Health and Safety legislation.
• Proven ability to work to deadlines and prioritise workloads.
• Basic user of Microsoft Office packages (Excel, Word, Outlook or equivalent).
• Valid UK driving licence; role involves driving on company business.

Why Sanctuary

We provide in-house repairs and maintenance for a wide range of properties as part of a not-for-profit organisation. We foster a diverse and inclusive culture with customers at the heart of our work. You can view more detail about what it's like to work for Sanctuary on our careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion and Wellbeing

Inclusion is a core value. We aim to be a diverse, inclusive organisation where our people thrive and meet customers' needs with fairness and empathy. We welcome applications from diverse backgrounds and will make adjustments during the application process in line with Sanctuary's Disability Confident status.

Benefits and Salary

• 25 days annual leave (rising to 30 days) plus public holidays.
• Pension scheme with employer contributions.
• Life Assurance.
• Employee Advice Service including counselling.
• Cycle to Work scheme.
• Voluntary health plans.
• Employee discounts.
• Wellbeing support and tools.
• Employee recognition scheme.
• Employee Networks supporting inclusion.
• Salary: £42,435 per annum (rising to £44,669 per annum after 12 months, subject to satisfactory performance).