ERP Priority Support Coordinator

Line Up Aviation; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A recruitment company is looking for an ERP System Support Coordinator to oversee and manage the daily operations of the Priority Software system. This role involves providing technical support, user training, and collaborating with various departments to optimize system performance. The ideal candidate has experience with Priority ERP and strong analytical and communication skills. This position offers a hybrid working model based in Hemel Hempstead.

Qualifications

• Experience with Priority ERP required.
• Strong understanding of Priority Software.
• Excellent communication and collaboration skills.

Responsibilities

• Provide first-level support for Priority software users.
• Collaborate with IT to resolve technical problems.
• Monitor system performance and implement improvements.
• Develop training programs for users.
• Create user guides and documentation.

Skills

Experience in Priority software

Analytical skills

Communication skills

Interpersonal skills

Project management skills

Job description

Overview

Role: ERP System Support Coordinator. Salary: Upon application. Location: Hemel Hempstead. Shift Pattern: Standard Monday - Friday - Hybrid working options. Experience with Priority ERP required.

Our client seeks an experienced and detail-oriented ERP Support Coordinator to join their dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of the ERP system Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Responsibilities

• Technical Support: Provide first-level support for Priority software users, addressing and resolving issues in a timely and efficient manner.
• Collaborate with IT and the external Priority software provider to troubleshoot and resolve technical problems related to the ERP system.
• Monitor system performance and proactively identify areas for improvement.
• User Training: Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities.
• Create user guides and documentation to assist users in navigating and utilising the Priority software effectively.
• Coordination and Communication: Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications.
• Coordinate solution testing in line with project delivery plans; capture and report any negative results found during testing cycles.
• Coordinate with ERP support companies for software updates, developments (customisations), and system upgrades.

System Optimisation

• Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation.
• Implement best practices for system usage and data management to enhance overall efficiency.
• Quality Assurance: Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards.
• Develop and implement protocols for testing and validating system changes.
• Other duties as assigned by the Operations Director or their designee.

Competencies and Key Skills

• Experience in Priority software as a power user.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Project management skills are a plus.

How to Apply

If you are interested in applying for this position and you meet the requirements, please send your updated CV to Yasmin Lefort at Line Up Aviation.