ER Case Manager, ER Centralized Case Management Team

Amazon; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global e-commerce company seeks an ER Case Manager in London to manage employee relations cases and ensure compliance with HR policies. Responsibilities include handling grievances, data analysis, and HR policy enhancement. The ideal candidate has a relevant Bachelor's degree and experience in complex ER case management, ensuring fair and consistent employee treatment. Join a diverse workforce dedicated to delivering excellent results in a fast-paced environment.

Qualifications

• Experience in managing multiple disciplinary and grievance cases.
• Ability to use HR systems and data for decision-making.
• Experience in maintaining legal compliance of HR policies.

Responsibilities

• Manage end-to-end employee relations cases of varying complexity.
• Align ER priorities with key business objectives.
• Strengthen case management reporting through data analysis.

Skills

Complex ER Case Management

Fluent in English

Data Analysis

Relationship Building

Education

Bachelor's Degree or equivalent

Tools

MS Office tools (Outlook, Excel)

Job description

Overview

The ER Case Manager works as part of the ER Centralized Case Management Team. This team is championing a new approach to case management within the UK through a central expert team to ensure fair and consistent policy application, the best possible associate experience and high quality case documentation and recording. As a case manager, you will hear cases directly, acting as a decision maker in terms of outcome and next steps. We cover cases that cannot be resolved at site informally, including those raised by associates (e.g., grievance, ethics line or executive escalations) as well as cases of concern about associates (excluding attendance or performance) such as investigation, disciplinary and where needed appeal.

You will earn the trust of others by forming strong relationships in our network with our customers and professional stakeholders (legal/external counsel), allowing you and your team to partner effectively and to become a trusted advisor in the field, supporting and advising your team and customers on complex ER cases, insisting on the highest standards in case management and all matters related to employee well-being.

Responsibilities

• Company Culture Steward: You will embody and promote Amazon's Leadership Principles and ensure dignity and respect are central to every employee relations interaction.
• Organisational Development and Planning: You will align ER priorities and actions with key business objectives to drive strategic outcomes.
• Organisational Health: You will manage end-to-end employee relations cases, spanning low to high-risk complexity. You will ensure fair, consistent handling of grievances, disciplinaries, and appeals while maintaining compliance with employment law. You will also analyse ER metrics to identify trends, report insights to leadership, and implement targeted solutions through strategic action plans.
• PXT Operations: You will leverage HR systems and data to drive informed decision-making, while ensuring data accuracy through regular audits. You will combine employment law expertise with policy knowledge to identify gaps and recommend improvements. You will share best practices and maintain accurate reporting for business reviews.
• Data and Reporting: You will strengthen case management reporting through data analysis and dashboard development. You will identify trends to create targeted action plans that address key ER priorities. You will work with legal, HR, and other stakeholders while utilizing employee feedback to drive continuous improvement.
• HR Policy and Practices: You will maintain legal compliance of HR policies while driving continuous improvement through standardization and best practice sharing. You will partner with PXT to evaluate, track, and implement policy and process enhancements that simplify people practices.

Basic Qualifications

• Bachelor's Degree or equivalent post-secondary qualification
• Experience in Complex ER Case Management
• Experience in managing with multiple disciplinary and grievance cases
• Fluent in both spoken and written English (Common European Framework of Reference C2)

Preferred Qualifications

• CIPD qualified
• Good understanding of MS Office tools (Outlook, Excel) and HR information systems

Compliance and Equality

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.