EP BACS Service Monitoring Analyst - NHS ESR Project

Experis; Warwick; On-site; GBP 35,000 - 50,000; Full time

Job summary

A consultancy firm in Warwick is looking for a BACS Service Monitoring Analyst to join their team. The successful candidate will monitor BACS systems, utilizing strong Excel skills and communication abilities. This role requires attention to detail and problem-solving in a high-pressure environment. Benefits include a contributory pension scheme, medical cover, and 22 days holiday.

Benefits

Contributory pension scheme

Employee Assistance Program

Medical and Dental cover

22 days holiday + bank holidays

Maternity Pay/Shared Parental leave

Sick pay

Qualifications

• Prior experience working with BACS systems or payments processing.
• Strong skills in Excel, especially with pivot tables and data manipulation.
• Excellent communication skills for handling user interactions.

Responsibilities

• Monitor BACS systems and resolve issues.
• Work under pressure to meet deadlines.
• Support during business-critical periods.

Skills

BACS systems knowledge

Microsoft Excel proficiency

Verbal communication

Problem-solving

Attention to detail

Tools

Oracle E-Business Suite

SQL

Job description

Overview

ROLE TITLE: BACS Service Monitoring Analyst

LOCATION: Warwick - 5 days on site

We are actively looking to secure a BACS Service Monitoring Analyst to join Experis.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Job Purpose/The Role:

We are seeking a skilled and experienced BACS Service Monitoring Analyst to join our dynamic team.

Responsibilities

• Prior experience working with BACS systems and/or payments processing environments.
• Strong proficiency in Microsoft Excel, including pivot tables, lookups, and data manipulation. Exceptional attention to detail and numerical accuracy.
• Excellent verbal and written communication skills - ability to handle stressed users and communicate effectively with banks and internal teams.
• Proven ability to work under pressure in a high-stakes environment with strict deadlines.
• Strong problem-solving mindset and ability to take ownership of issues through to resolution.
• Comfortable working within structured monitoring shifts or rotas, including potential out-of-hours support during business-critical periods.

Your Skills

• Experience in monitoring and supporting Oracle E-Business Suite (EBS) in a production environment.
• Exposure to ITIL processes (Incident, Problem, Change Management).
• Experience with SQL and Oracle database performance basics.
• Previous experience in large-scale enterprise IT environments.

Benefits Include

• Contributory pension scheme
• Employee Assistance Program
• Medical and Dental cover
• 22 days holiday + bank holidays
• Maternity Pay/Shared Parental leave and paternity leave
• Sick pay

Suitable Candidates should submit CVs in the first instance.