Entry-Level IT Support Technician | 1st Line Helpdesk

Castle Employment Agency Ltd; Driffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employment agency is seeking a Junior IT Support Technician in Brandesburton, United Kingdom. In this role, you'll provide frontline IT support, assisting users with technical issues while adhering to ITIL best practices. Ideal candidates will have 1-3 years in customer-facing support, strong communication skills, and a proactive approach to problem-solving. This position offers a structured entry into a stable organization focused on service quality and collaboration, making it an excellent opportunity for career development.

Benefits

Exposure to a broad range of technologies

Structured entry-level role

Opportunity to develop technical skills

Qualifications

• 1 to 3 years’ experience in a customer-facing support role, ideally in IT.
• Logical approach to fault finding and issue resolution.
• Good working knowledge of Microsoft Windows client devices.

Responsibilities

• Act as the first point of contact for all IT-related issues.
• Deliver support via phone, email, chat, and face-to-face.
• Accurately log and manage incidents within the service desk system.

Skills

Customer service focus

Excellent communication skills

Problem-solving skills

Knowledge of Microsoft Windows

Organizational skills

Proactive attitude

Job description

A leading employment agency is seeking a Junior IT Support Technician in Brandesburton, United Kingdom. In this role, you'll provide frontline IT support, assisting users with technical issues while adhering to ITIL best practices. Ideal candidates will have 1-3 years in customer-facing support, strong communication skills, and a proactive approach to problem-solving. This position offers a structured entry into a stable organization focused on service quality and collaboration, making it an excellent opportunity for career development.