Enterprise Support Leader: Elevate Customer Experience

Figma; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading design collaboration platform in London is seeking an experienced Enterprise Support Team Lead to enhance customer experiences. The ideal candidate will have over 4 years of expertise in technical SaaS environments, focusing on elevating customer satisfaction through effective team leadership and operational improvements. You will work closely with cross-functional teams to drive enterprise support initiatives, ensuring continuity and success for high-value clients. This role offers a hybrid work arrangement.

Benefits

Competitive salary

Flexible work hours

Professional development opportunities

Qualifications

• 4+ years leading high-performing support teams for enterprise customers.
• Deep expertise in building effective, results-driven teams.
• Strong understanding of enterprise technical concepts like SSO and APIs.

Responsibilities

• Lead and develop the Enterprise Support team for premium customer experiences.
• Manage, coach, and empower the team to meet critical KPIs.
• Collaborate closely with Sales to unblock high-value customers.

Skills

People leadership

Customer experience focus

Cross-functional collaboration

Technical SaaS expertise

Job description

A leading design collaboration platform in London is seeking an experienced Enterprise Support Team Lead to enhance customer experiences. The ideal candidate will have over 4 years of expertise in technical SaaS environments, focusing on elevating customer satisfaction through effective team leadership and operational improvements. You will work closely with cross-functional teams to drive enterprise support initiatives, ensuring continuity and success for high-value clients. This role offers a hybrid work arrangement.