Responsibilities
- Research customers business and prepares thoughtful questions and insights in advance of customer meetings.
- Asks layered open-ended questions to understand and clarify customers objectives and challenges beyond surface-level detail.
- Builds relationships with multiple stakeholders (vertically and horizontally) across the customers organization.
- Shifts communication style and content to fit the needs of different stakeholders.
- Leads with solutions not products when making recommendations aligned to customer objectives.
- Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together.
- Thinks commercially and applies business acumen when crafting & negotiating commercial agreements.
- Uses data and insights to support investment recommendations or overcome customer objections.
- Proactively mitigates churn risk by adopting a smart customer-centric approach.
- Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI.
- Drives customer growth by proactively identifying opportunities to deliver greater customer value.
- Applies business acumen in account planning by considering economic, industry and company factors with a customer-centric lens.
- Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy.
- Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success.
- Practices humility and asks for help from colleagues when faced with a challenge or unknown.
- Is disciplined in territory and account planning forecasting and quota attainment.
- Follows best practices when using CRM and other sales tools in order to manage the sales and buyer cycles.
Qualifications
- Basic Qualifications: 5 years of closing sales experience; fluent in English.
- Preferred Qualifications: Experience with SaaS platform selling; knowledge of software contract terms and conditions; strong negotiation and accurate forecasting skills; experience carrying a revenue target with the ability to develop compelling strategies that deliver results; demonstrated ability to find and manage high-level business in an evangelistic sales environment; ability to gather and use data to inform decision making and persuade others; ability to assess business opportunities and read prospective buyers; ability to orchestrate the closure of business with an accurate understanding of prospect needs; ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors.
Suggested Skills
- Communication
- Negotiation
- Forecasting
- Pipelining
Full-time
Key Skills: SAAS, Customer Service, Cloud, Healthcare, Account Management, CRM, Salesforce, Infrastructure, Client Relationships, New Customers, Territory, Trade shows, Sales Goals, Sales Process, Analytics