Enrollment Outreach Officer

GEDU Services; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading higher education provider in England seeks a dynamic Student Recruitment Advisor to engage potential students and manage recruitment pipelines. The ideal candidate will possess strong sales acumen, exceptional communication and customer service skills. Responsibilities include nurturing leads, tracking admissions data, and offering guidance on student finance. A commitment to professional growth and excellence in support of student success is essential. Join a supportive team focused on changing lives through education.

Benefits

25 days annual leave plus public holidays

Flexible Benefits, Cycle to Work, Workplace Nursery

Perks@Work discounts platform

Reward and recognition programme

£500 award employee referral scheme

Discretionary annual performance bonus

Qualifications

• Experience in sales or student recruitment is preferred.
• Strong customer service background.
• Ability to manage multiple enquiries effectively.

Responsibilities

• Manage student recruitment pipelines and track admissions data.
• Engage prospective students through various communication channels.
• Provide information on student finance to overcome barriers.

Skills

Sales Acumen

Communication Skills

Customer Service Skills

Active Listening

Closing Skills

Time Management

Goal Orientation

Resilience and Persistence

Program Knowledge

Job description

About Us: GBS is a higher education provider offering a range of sector‑relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare – and more.

Our Vision: Changing Lives through Education

The Role

We are seeking a dynamic and motivated Student Recruitment Advisor to join our team. As a Student Recruitment Advisor, you will play a key role in attracting and enrolling prospective students to our institution. You will utilize your sales and communication skills to engage with potential students, guide them through the admissions process, and facilitate their transition to becoming enrolled students while providing exceptional customer service.

Note: This role is not eligible for visa sponsorship.

What The Role Involves

• Track Enquiries, applications, admissions data, and manage student recruitment pipelines.
• Utilize CRM systems to maintain accurate records of interactions with prospective students, including contact information, enquiries, and outcomes.
• Utilize various communication channels, including phone calls, emails and virtual platforms, to engage with prospective students and nurture leads.
• Offer information, advice, and guidance on Student Finance and available financial support to address learning barriers.
• Assist with special projects and initiatives related to student recruitment and enrolment management as needed.

About You

• Sales Acumen: Identify the needs and goals of prospective students and recommend suitable programmes. Utilize effective selling techniques to achieve enrolment targets.
• Communication Skills: The ability to effectively communicate with prospective students through various channels including in‑person interactions, phone calls, emails, and other platforms.
• Customer Service Skills: Providing exceptional customer service to prospective students by addressing their enquiries, concerns, and needs in a timely and professional manner.
• Active Listening: Listening attentively to the needs and concerns of prospective students and responding with tailored solutions and support.
• Closing Skills: Effectively guiding prospective students through the enrolment process and overcoming objections to secure commitments and enrolments.
• Time Management: Efficiently managing time and resources to prioritize tasks, follow up with leads, and meet recruitment goals within deadlines.
• Goal Orientation: Setting ambitious recruitment targets and working diligently to achieve or exceed them, while maintaining a focus on student success and satisfaction.
• Resilience and Persistence: Demonstrating resilience and persistence in the face of rejection or challenges and maintaining motivation to meet recruitment targets.
• Program Knowledge: Maintain in‑depth knowledge of GBS programmes, including course content, admissions requirements, and career outcomes.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1‑day extra leave per year of service, up to a maximum of 5 days
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.” – Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.