Engagement Manager Public Sector

Scale AI; England; On-site; GBP 178,000 - 223,000; Full time

Job summary

A leading AI solutions provider is seeking a Customer Success and Technical Program Manager to manage relationships and deliver AI/ML solutions for public sector clients. The role requires a Top Secret security clearance and offers a base salary range of $178,000 - $223,000. Candidates should have a technical background, exceptional problem-solving skills, and a minimum of 5 years experience in a related role.

Benefits

Comprehensive health, dental, and vision coverage

Retirement benefits

Learning and development stipend

Generous PTO

Commuter stipend

Qualifications

• Minimum 5 years of work experience in a customer-facing technical program management role.
• Active Top Secret security clearance required.
• Willingness to travel at least 25% of the time.

Responsibilities

• Manage customer relationships from the executive to the end user.
• Oversee onboarding and successful implementation of accounts.
• Lead a cross-functional project team to exceed customers' AI/ML objectives.

Skills

Customer relationship management

Structured analytics-driven problem-solving

Excellent verbal and written communication skills

Cross-functional experience and collaborative ability

Education

Technical background in computer science, economics, statistics, engineering

Tools

Python

SQL

Job description

Scales Public Sector customer base is growing rapidly and you will be on the front lines of ensuring that these customers become passionate lifelong Scale partners. As a member of our Public Sector Delivery team you own the account plan manage day‑to‑day execution for customers and ensure an incredible customer experience. You are the ultimate all‑rounder a hybrid customer success and technical program manager. Day to day you will manage the customer relationship deliver AI / ML solutions use data to refine processes align internal resources and triage customer issues. All of this serves an ultimate goal of delivering outsized value in supporting our national security customers AI / ML objectives.

You have a bias toward finding not just one‑off solutions but repeatable and scalable ways to ensure we continually deliver on customer objectives. You have a track record of managing active customers in addition to driving renewals and supporting sales teams in managing upsells. You are naturally empathetic and excel at building long‑term relationships through diligent problem‑solving and thoughtful strategic discussions.

You will

• Manage customer relationships from the executive to the end user
• Oversee onboarding and successful implementation of your accounts
• Lead a cross‑functional project team to exceed the customers AI / ML objectives
• Manage the long‑term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers
• Partner with clients to understand operational issues and advocate for their fixes with Scale engineers
• Work directly with customers engineering teams and end users answering questions and addressing issues with use of our products and solutions

We have a diverse team with a variety of skill sets many have:

• A technical background (education or professional experience with computer science economics statistics engineering)
• A proven track record in B2B client‑facing roles and expanding client relationships
• Prior experience owning the technical implementation of solutions to the government

Must haves

• An active Top Secret security clearance (required)
• Willingness to travel at least 25% of the time
• A basic understanding of the ML operations process and an aptitude to develop mastery on generative AI workflows / products
• Great cross‑functional experience and collaborative ability
• Excellent verbal and written communication skills
• A track record of structured analytics‑driven problem‑solving
• Minimum 5 years of total work experience with some experience in a customer‑facing technical program management role in industry professional services engagement management or in government

Nice to have

• Experience working in defense tech and / or an AI company
• Proficiency in Python SQL or other programming languages
• A deep understanding of ML operations for generative AI workflows
• Experience with modeling simulation and wargaming

Compensation packages at Scale for eligible roles include base salary equity and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position determined by work location and additional factors including job‑related skills experience interview performance and relevant education or training. Scale employees in eligible roles are also granted equity based compensation subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process and confirm whether the hired role will be eligible for equity grant. You’ll also receive benefits including but not limited to : Comprehensive health dental and vision coverage retirement benefits a learning and development stipend and generous PTO. Additionally this role may be eligible for additional benefits such as a commuter stipend.

The base salary range for this full‑time position in the location of Washington DC is :

$178000 - $223000 USD

PLEASE NOTE

Our policy requires a 90‑day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us

At Scale our mission is to develop reliable AI systems for the worlds most important decisions. Our products provide the high‑quality data and full‑stack technologies that power the worlds leading models and help enterprises and governments build deploy and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta Cisco DLA Piper Mayo Clinic Time Inc. the Government of Qatar and U. S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability status gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and / or a reasonable accommodation in the application or recruiting process due to a disability please contact us at Please see the United States Department of Labors Know Your Rights poster for additional information.

We comply with the United States Department of Labors Pay Transparency provision .

PLEASE NOTE

We collect retain and use personal data for our professional business purposes including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants needs provide our services and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our for additional information.

Required Experience

Manager

Key Skills

Business Development, Employee Orientation, Public Health, Account Management, VersionOne, Conflict Management, Project Management, Relationship Management, Team Management, Customer relationship management, Human Resources, Public Speaking

Employment Type

Full Time

Experience

years

Vacancy

1

Monthly Salary Salary : 178000 - 223000