Energy Customer Care Advisor

Michael Page (UK); Leeds; Hybrid; GBP 29,000 - 34,000; Full time

Job summary

A reputable Energy business in Leeds is seeking an Energy Customer Care Advisor for a permanent position. This role involves handling customer complaints, providing high-quality service, and collaborating with the team to ensure quick resolutions. The successful candidate will benefit from extensive training and a supportive work environment.

Benefits

Free parking

Private medical insurance

Option to buy extra holidays

Enhanced maternity and paternity benefits

Excellent team culture

Structured learning and development programme

Qualifications

• Experience in the Energy Sector is required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.

Responsibilities

• Handle escalations and resolve complex customer complaints.
• Ensure compliance with procedures while providing high service levels.
• Communicate with customers via phone, email, and letters.

Skills

Communication

Problem Solving

Customer Support

Job description

• A new exciting Permanent Energy Customer Care Advisor Position in Leeds!
• To work for a reputable Energy business to start asap!

About Our Client

Michael Page have registered a new exciting Permanent Energy Customer Care Advisor Position in Leeds to work for a reputable and progressive organisation to join the team on a permanent basis.

This would be an exciting opportunity for someone who is experienced within the industry that is looking to take the next step in their career with a business that will provide excellent learning and development routes.

Job Description

As an Energy Customer Care Advisor you will be working within the complaints department and will be handling escalations from start to finish resolving general, complex and regulatory body complaints.

You will be investigating each case ensuring the highest level of service is provided dealing with each complaint sensitively and towards agreements set and making sure compliance procedures are adhered to.

The role will be communicating with customers over the telephone, email and letter and will be working closely with other members of the business to come to the quickest resolution and to ensure the complaint isn't escalated further.

The Successful Applicant

Previous experience of working within the Energy Sector

Complaints experience desirable but not essential

Able to work independently and as part of a team to manage own workload and case files

Excellent communication verbal and written

A good problem solver

Passionate about helping and supporting customers improving the experience

What's on Offer

Salary of £29315+ reputable organisation within the Energy Sector+ excellent training and support+ structured learning and development programme for all employees+ central location in Leeds+ free parking+ hybrid working+ no shift patterns or weekends+ excellent benefits package+ private medical insurance+ option to buy extra holidays+ enhanced maternity and paternity+ superb offices+ excellent team and culture+ immediate interview