Endoscopy Scheduler

Lancashire Teaching Hospital NHS Foundation Trust; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent NHS trust in Lancashire is seeking a member for their Endoscopy service scheduling team. The role involves efficiently scheduling procedures, liaising with patients, and maintaining accurate records in the Trust's systems. The ideal candidate will provide compassionate support to patients and ensure compliance with departmental policies. This position offers an opportunity to contribute to service improvements while working in a supportive healthcare environment.

Responsibilities

• Ensure relevant patient information is accurate.
• Liaise with patients, nursing and clinical staff to compile endoscopy lists.
• Provide clear verbal instructions on bowel preparation.
• Maintain confidentiality in line with legislation.
• Participate in team activities and contribute to service improvements.

Job description

Overview

You will work as a member of the Endoscopy service scheduling team and provide an efficient and effective service to all patients who require an Endoscopy procedure. You will liaise with patients to arrange mutually convenient appointments for procedures in line with Trust policy, scheduling and booking patients into both the Trust's electronic patient record system and Solus Endoscopy systems. You will escalate capacity constraints in line with departmental and Trust policy and maintain up-to-date electronic records of all inpatient referrals.

Responsibilities

• Ensure relevant patient information is accurate and record details of all patient communications and episodes on Harris Flex.
• Add referrals received into the booking office to the appropriate waiting lists, ensuring all information is recorded accurately to populate the Patient Tracker Lists.
• Liaise with patients, nursing and clinical staff to compile endoscopy lists effectively while optimising procedure sessions.
• Ensure all patient appointments are correctly scheduled and documented on Harris Flex and the Solus Endoscopy system, booking chronologically and by clinical priority to avoid breaches.
• Provide clear verbal instructions on bowel preparation, fasting and stopping medications ahead of procedures; ensure bloods and bowel preparation are in date.
• Confirm appointment details by letter and communicate any pre-admission instructions.
• Know when to refer issues to Clinicians, Line Managers or Divisional Managers.
• Work in accordance with departmental and Trust patient access policies; respond to enquiries from the public, medical personnel, prisons and a wide range of colleagues.
• Book interpreters as required.
• Provide compassionate support to patients, including those who are distressed or anxious, and advise on next steps when possible.
• Liaise with external bodies such as other hospitals and care homes to obtain necessary information.
• Demonstrate an approachable and helpful manner; support colleagues to provide an efficient service; resolve problems promptly with complete information.
• Maintain confidentiality in line with legislation and Trust policies.
• Participate in team activities, internal/external meetings and contribute to service improvements.
• Engage in the PDP process, undertake mandatory training, and participate in training new staff; supervise less experienced staff where required.
• Treat everyone with dignity and respect; act in accordance with current legislation, policies, procedures and good practice; report any behavior that undermines equality and diversity.

About Lancashire Teaching Hospitals NHS Foundation Trust

Lancashire Teaching Hospitals NHS Foundation Trust is one of the largest trusts in the North West, providing specialist tertiary services, teaching and development programmes, and clinical trials. Endoscopy services are provided at Chorley District Hospital and Royal Preston Hospital. Our services support national performance standards for RTT, cancer waiting times and diagnostic waiting times.

Equality, Recruitment and Appointments

We are committed to promoting equality of opportunity, diversity and the elimination of unlawful discrimination. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply. Details on the Recruitment of Ex-Offenders are available in the recruitment information.

Application Guidance

We encourage you to apply promptly as vacancies may close earlier than the published date. You will receive updates by email; please check your account regularly (including spam/junk). We provide support to applicants with adjustments during the recruitment process on request.