Endoscopy Booking/Clerical Officer | North Tees and Hartlepool NHS Foundation Trust

North Tees & Hartlepool NHS Foundation Trust; Hartlepool; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS Trust in Hartlepool is seeking a candidate knowledgeable in Endoscopy patient pathways. You will be responsible for booking diagnostic and therapeutic procedures, managing reception duties, and liaising with medical teams. This role requires excellent communication skills and offers the opportunity for professional development in a supportive environment.

Qualifications

• Knowledge and understanding of Endoscopy patient pathways.
• Ability to deliver all reception duties following appropriate training.
• Excellent communication skills.

Responsibilities

• Book endoscopy diagnostic and therapeutic procedures.
• Deliver reception duties after training.
• Communicate with medical and surgical teams.

Job description

Overview

This is a cross site post between the North Tees and the Hartlepool sites.

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Responsibilities

• Book endoscopy diagnostic and therapeutic procedures.
• Deliver all reception duties following the appropriate training.
• Communication with multi‑disciplinary medical and surgical teams.
• Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality and that patient waiting times and pathway targets are met.
• Identify when additional capacity is required to meet waiting list targets and liaise with Endoscopy Coordinators and Endoscopy Admin Lead to arrange additional capacity effectively and in a timely manner with best use of resources.
• Reception duties including arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.
• Ensure that all appropriate technologies and equipment are utilised to optimum functionality.
• Demonstrate excellent communication skills consistently.
• Liaise with staff from other services and external service users including GPs, patients and their representatives in a professional and courteous manner.
• Support the updating and maintenance of standard operating procedures.
• Organise interpreters following appropriate trust policies, systems and processes.
• General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

Context and Values

At University Hospitals Tees, our main priority is to provide safe and high quality care to our patients every day. We strive to be the best place to work with the right staff, in the right roles, at the right time, to deliver exceptional patient care and experience. We support staff through an inclusive and supportive workplace with health and well‑being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is important; we use awards, recognitions and performance reviews to acknowledge contributions. We support the Making Every Contact Count approach to promoting health and wellbeing.

This is a cross site post between the North Tees and the Hartlepool sites.

The post requires knowledge and understanding of Endoscopy patient pathways to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following endoscopy training. Ability to deliver all reception duties is also a requirement of the role, following the appropriate training.

This advert closes on Monday 6 Oct 2025.