End-to-End Life Claims Assessor – Customer Focused

Aviva; Wentworth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent insurance company in the UK is looking for a Protection Specialist Claims Assessor to assess life and illness claims, guiding customers with empathy throughout the process. You will manage claims portfolios, collaborate with brokers, and have key technical responsibilities. The role offers a competitive salary and benefits like a generous pension scheme, bonus potential, and paid volunteering days. Join a supportive team devoted to making a difference.

Benefits

Competitive salary

Bonus opportunity up to 8%

Generous pension scheme up to 14%

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Flexible benefits including cycle to work options

Qualifications

• Experience managing claims end-to-end, including independently signing out claim decisions.
• Ability to support vulnerable customers with a customer-first mindset.
• Adaptability to new technologies and changes.

Responsibilities

• Assess life, terminal illness, and critical illness claims from investigation to outcome.
• Guide customers through their claims journey with clarity and empathy.
• Manage a portfolio of claims across multiple systems.

Skills

Experience assessing life-related products

Knowledge of legal aspects like probate and CIDRA rules

Strong communication skills

Attention to detail

Confidence in decision-making

Job description

A prominent insurance company in the UK is looking for a Protection Specialist Claims Assessor to assess life and illness claims, guiding customers with empathy throughout the process. You will manage claims portfolios, collaborate with brokers, and have key technical responsibilities. The role offers a competitive salary and benefits like a generous pension scheme, bonus potential, and paid volunteering days. Join a supportive team devoted to making a difference.