Enablement Manager, Client Implementation

HSBC; City of Edinburgh; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global financial institution is seeking an Enablement Manager to enhance client experiences in Edinburgh. The role involves supporting existing clients, managing client projects, and ensuring services delivered meet expected standards. The ideal candidate should be fluent in French and English, possess strong communication and interpersonal skills, and have comprehensive knowledge of GPS products. This position offers a hybrid working model and various employee benefits including private healthcare and a contributory pension scheme.

Benefits

Private healthcare for UK employees

Enhanced maternity and adoption pay

Contributory pension scheme

Qualifications

• Bilingual proficiency in French and English, both written and oral.
• Experience building effective client relationships.
• Strong insights into GPS products and services.

Responsibilities

• Provide support for existing client maintenance in SME Payments.
• Ensure products and services meet project scopes outlined.
• Manage multiple client projects effectively using proactive methodologies.
• Update project team on the status of activities regularly.
• Ensure clients can operate accounts and services as expected.
• Collaborate globally to optimize processes and project delivery.

Skills

Fluency in French and English

Strong communication skills

Interpersonal skills

Knowledge of GPS Products and Services

Organizational skills

Attention to detail

Job description

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards.

Our GPS Client Connectivity team is dedicated to enhancing client experiences and driving growth through seamlessly onboarding our cutting‑edge Global Payments and Liquidity Solutions.

We are seeking an individual to join this team in the role of Enablement Manager.

In this role you will:

• Provide support on maintenances required for existing to bank client base, utilising your knowledge of Small and Medium Enterprise ( SME) Payments, Liquidity, and Regulatory Solutions.
• Coordinate Product and Channel fulfilment by ensuring that products and services are delivered in accordance with the scope outlined in the Statement of Work.
• Support proactive project management methodologies and organisational designs to assist in managing multiple client projects effectively.
• Provide timely updates to the Project team and deal initiator on the status of all activities, ensuring transparency and alignment throughout the process and verifying project set up ahead of providing confirmation.
• Ensure every client is able to operate their accounts and services as expected, and project expectations are met before a project is completed.
• Collaborate with cross‑functional teams globally, to optimise internal processes and project delivery, as well as with internal and external stakeholders across multiple regions.

To be successful in this role you should meet the following requirements:

• Both written and oral fluency in both French and English.
• Strong communication and interpersonal skills, with experience in building effective client relationships.
• A strong knowledge of GPS Products and Services.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines.
• Strong attention to detail to ensure accuracy in documentation creation and validation processes.

*Please note: This role is based in Edinburgh. The successful applicant will be required to spend part of their working week at this location or out visiting clients. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office.

Benefits

• Private healthcare for all UK‑based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [e-mail]

Telephone: [phone]