Employment Advisor

Tuffcoat USA; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK employment organization in Sheffield is seeking an Employment Advisor to support unemployed individuals through personalized guidance and training services. You will coordinate training sessions, liaise with agencies, and address individual needs. Ideal candidates have experience in the welfare-to-work sector, a strong understanding of the local labor market, and proven ability to meet targets.

Qualifications

• Proven track record of working with vulnerable customer groups.
• Familiarity with guidance and national standards.
• Well-developed IT skills, including management information systems.

Responsibilities

• Coordinate and deliver advice and training interventions.
• Establish and deliver one-on-one and group activities.
• Plan training tailored to customers' needs.

Skills

Sales experience

Customer service experience

Welfare-to-work sector knowledge

Networking ability

Job description

The Growth Companys (GC) Employment team is excited to announce a new opportunity for an Employment Advisor to provide guidance and training services to support unemployed individuals on their journey towards employment, training, and education. As part of the Restart Scheme, you will contribute to a government initiative offering personalised support for up to 12 months, helping people secure jobs in their local area and overcome employment barriers.

Responsibilities

• Coordinate and deliver advice, guidance, and training interventions for unemployed individuals.
• Operate referral and liaison procedures with agencies (e.g., JCP, local referral partners, colleges, employers, training providers, and recruitment agencies) to support individuals in achieving skills and progressing to employment, training, and education.
• Establish and deliver both one-on-one and group activities, including initial assessments, inductions, job search sessions, and follow-up appointments.
• Identify and address individual learning needs through personalised interventions.
• Refer customers to internal and external agencies to facilitate their progress.
• Plan training and other interventions tailored to each customers needs.
• Assist customers in deciding on options to meet their needs and provide ongoing support.
• Report any concerns related to the safeguarding of individuals.

About You

• Proven track record of working with vulnerable customer groups.
• Demonstrated ability to meet targets with a strong understanding of the local labour market, recruitment methods, and growth industries.
• In-depth knowledge of welfare-to-work programmes and the customer base.
• Familiarity with guidance and national standards.
• Excellent rapport-building skills, professional demeanour, and good communication skills.

Skills Required

• Extensive experience in sales, customer service, and the welfare-to-work sector.
• Proven ability to thrive under pressure in high-performance environments.
• Skilled in customer-facing roles across various sectors, including Customer Services, Hospitality, Social Care, Sales, and Retail.
• Well-developed IT skills, including management information (MI) systems, spreadsheets, diary management, email, and data security.
• Consistently meet key performance indicators (KPIs) and challenging targets.
• Strong ability to network and effectively promote the organisation.