Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading customer management firm is seeking an Employee Relations Specialist to join the HRER team in Manchester. You will advise managers on employee relations issues, manage cases including grievances and disciplinary actions, and support Employment Tribunal activities. The ideal candidate has significant experience in HR or employee relations, a strong understanding of UK employment law, and exceptional communication skills. This role offers the opportunity to make a real impact within the organization.

Benefits

Influence how employee relations are delivered across the organization

Qualifications

• Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
• Strong knowledge of UK employment law, including the Equality Act and Employment Rights Act.
• Excellent written and verbal communication skills.

Responsibilities

• Act as the first point of contact for managers on complex employee relations matters.
• Support and manage cases across the full ER spectrum.
• Assist with full Employment Tribunal activity.

Skills

Employee Relations expertise

Communication skills

Negotiation skills

Commercial awareness

Ability to manage competing priorities

Education

CIPD qualification (or working towards)

Job description

A leading customer management firm is seeking an Employee Relations Specialist to join the HRER team in Manchester. You will advise managers on employee relations issues, manage cases including grievances and disciplinary actions, and support Employment Tribunal activities. The ideal candidate has significant experience in HR or employee relations, a strong understanding of UK employment law, and exceptional communication skills. This role offers the opportunity to make a real impact within the organization.