Employee Relations Specialist: Complex Cases & Change Leader

Teleperformance SE; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading customer service organization in the United Kingdom is seeking an Employee Relations Specialist to provide advice on complex employee matters. The role involves case management across various employee relations issues and collaborating with HR stakeholders. Candidates should possess a strong understanding of UK employment law and demonstrated experience in HR or Employee Relations roles. Excellent communication and negotiation skills are essential, along with the ability to manage multiple priorities effectively.

Benefits

Mentoring from an experienced ER Manager

Qualifications

• Proven experience in Employee Relations or HR role with complex casework.
• Strong knowledge of UK employment law and related legislation.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities.

Responsibilities

• Act as a trusted advisor for managers on employee relations matters.
• Manage cases across disciplinary, grievance, and performance-related issues.
• Support Employment Tribunal activity and case management.
• Maintain HR policies and Employee Handbook.

Skills

Employee Relations

UK employment law

Communication skills

Negotiation skills

Time management

Education

CIPD qualification (or working towards)

Job description

A leading customer service organization in the United Kingdom is seeking an Employee Relations Specialist to provide advice on complex employee matters. The role involves case management across various employee relations issues and collaborating with HR stakeholders. Candidates should possess a strong understanding of UK employment law and demonstrated experience in HR or Employee Relations roles. Excellent communication and negotiation skills are essential, along with the ability to manage multiple priorities effectively.