Emergency Dispatcher - Chelmsford

East of England Ambulance Service NHS Trust; Broomfield; On-site; GBP 100,000 - 125,000; Full time

Job summary

A regional ambulance service in the United Kingdom is seeking Emergency Dispatchers to join their Control Room team. The role involves deploying emergency resources while ensuring high-quality clinical support and effective patient care. Candidates must have at least 2 years of customer-facing experience, possess 5 GCSEs at grade C or above, and demonstrate excellent communication and multitasking skills. The role follows a rotating shift pattern, covering days and nights, and includes a supportive mentoring process.

Benefits

Flexible working requests supported

24-hour urgent care provision

Training and mentoring provided

Qualifications

• Minimum 2 years experience in a customer-focused environment.
• Ability to manage workloads in a busy and fast-paced environment.
• Good understanding of equality and diversity principles.

Responsibilities

• Deploy emergency ambulance resources as per performance targets.
• Communicate with operational teams to arrange appropriate responses.
• Prioritize workloads and make decisions under pressure.

Skills

Good communication skills

IT literacy

Resilience

Geographical knowledge

Education

5 GCSEs at grade C or above

Job description

Can you remain calm and focused at times of pressure? Can you make quick decisions and multitask? Do you want to make a difference to patient care?

Overview

We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.

Shift Pattern

This role will follow a relief rota (further information will be provided at interview)

This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.

Responsibilities

• Deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories.
• Communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.
• Remain calm, prioritise workloads, make quick decisions at times of pressure and multitask within a busy and challenging environment.

Qualifications

• At least 2 years experience within a customer focused environment where prioritising and managing workload in a busy, challenging and fast paced environment is required.
• 5 GCSEs at grade C or above (or equivalent) including English.
• Good communication skills, IT literacy and experience of using computerised systems.
• Resilient, professional, able to work well within teams and good geographical knowledge of the area.
• Awareness of equality and diversity and a desire to make a difference to patient care.
• Knowledge of the Ambulance Service/NHS is beneficial but not required; robust training, mentoring and support will be provided.

EEOC Statement

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a disability, or LGBTQ+ individuals who meet the specific criteria.

Additional Information

At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

Flexible Working

We support our employees in achieving a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.