Emergency Department Administrative Coordinator

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Slough is looking for an Emergency Department Administrative Coordinator to lead the administrative team in a fast-paced environment. The role requires strong administrative and leadership experience within the NHS, focusing on efficient service delivery and team management. Candidates should have a relevant degree and proficiency in Microsoft Office. The organization promotes inclusivity and flexible working arrangements.

Benefits

Development opportunities

Flexible working patterns

Qualifications

• Demonstrable experience of managing/supervising an office function, preferably in an NHS or service environment.
• Experience of working in the NHS in a hospital, private practice, or for a GP.
• Experience of leading and managing staff.

Responsibilities

• Lead and manage a team of Band 2 and Band 3 administrative staff, overseeing daily operations.
• Support the team to provide excellent customer care across a 24/7 service.
• Take responsibility for workforce planning and recruitment.

Skills

Microsoft Office skills at ECDL level or equivalent experience

Good interpersonal, oral and written skills

Knowledge of data protection and patient confidentiality

Education

Degree or equivalent experience

Job description

Overview

Position: Emergency Department Administrative Coordinator

Location: Wexham Park Hospital

Contract: Full Time (including occasional evenings, weekends, and night shifts as required)

We are seeking a motivated and dynamic individual to take on the role of Administrative Coordinator within our Urgent and Emergency Care Department at Frimley Park Hospital. This is a newly established position, offering a unique opportunity to shape and develop the role in collaboration with the Directorate Service Manager. As the lead for the administrative team in a fast-paced and high-pressure environment, you will play a key role in supporting the smooth running of the department and ensuring high standards of service delivery.

It’s an exciting time to join the Emergency Department, with a focus on patient-centred care and access to modernised facilities. You will be joining a dedicated team committed to excellence and continuous improvement.

Responsibilities

• Lead and manage a team of Band 2 and Band 3 administrative staff, overseeing daily operations to ensure efficient and effective service delivery.
• Support and motivate the team to consistently provide excellent customer care across a 24/7, 365-day service.
• Contribute to planning and coordination of critical incidents, helping to develop and restructure administrative services to meet evolving departmental demands.
• Take responsibility for workforce planning and recruitment, ensuring appropriate staffing levels and effective onboarding of new hires.
• Ensure all team members complete mandatory training and appraisals on time, maintaining compliance with hospital policies and regulatory requirements.
• Monitor and maintain staff performance, providing guidance, support, and development opportunities to promote a skilled and engaged workforce.

We are seeking a proactive individual with strong administrative and leadership experience, preferably within a healthcare environment.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer. We provide development opportunities and a range of training, and support flexible working patterns to meet staff and service needs. Our aims include a healthy work life balance and delivering high-quality patient care.

Person specification

Qualifications

Essential criteria

• Microsoft Office skills at ECDL level or equivalent experience
• Degree or equivalent experience

Desirable criteria

• Management Qualification

Experience

Essential criteria

• Demonstrable experience of managing/supervising an office function, preferably in an NHS or service environment
• Experience of working in the NHS in a hospital, private practice, or for a GP
• Experience of leading and managing staff

Desirable criteria

• Conversant with hospital information systems

Skills and Knowledge

Essential criteria

• Good interpersonal, oral and written skills including chairing meetings and writing reports
• Knowledge of data protection and patient confidentiality
• Knowledge of NHS patient administration systems

Desirable criteria

• Knowledge of basic anatomy and physiology
• Highly developed analytical skills and ability to interpret complex data

Special Requirements

• Flexibility to work varying hours
• Ability to attend meetings at different locations including Frimley Park, Heatherwood and Wexham Park Hospitals

Frimley Health NHS Foundation Trust is proud of its reputation and ambition for the future, serving a large population across multiple sites and continuing to invest in services and facilities. Our strategy FHFT 2030 focuses on being the best place to receive care and to work in the NHS, guided by our values: Committed to Excellence, Working Together, Facing the Future.

Apply online now