Emergency Department Admin ( Temporary)

Honeycomb; Belfast; On-site; GBP 100,000 - 125,000; Full time

Job summary

A renowned healthcare recruitment agency is seeking a Band 3 Emergency Department Administrator for a temporary position at the Royal Victoria Hospital in Belfast. The role offers a competitive hourly rate of £12.31 with potential for shifts that include evenings, nights, and weekends. Responsibilities include providing vital support to clinical teams and delivering exceptional service to patients in a fast-paced environment. Join a supportive team dedicated to making a difference in urgent and emergency care.

Benefits

Competitive hourly rate

Weekly pay

Potential for contract extension

Qualifications

• At least 1 year of clerical/administrative experience or 2 years of clerical/administrative experience.
• Confident in Microsoft Office applications, especially Word.
• Able to work independently and use initiative.

Responsibilities

• Deliver exceptional customer service to patients.
• Answer patient queries efficiently and courteously.
• Maintain privacy, dignity, and confidentiality.

Skills

Using Microsoft Office

Strong organisational skills

Effective communication

Calm under pressure

Team player

Education

4 GCSEs including English Language

2 years clerical/administrative experience

Job description

Honeycomb are delighted to be working with the Royal Victoria Hospital to recruit for a Band 3 Emergency Department Administrator – Temporary (with potential extension)

Hourly Rate: £12.31 + attractive enhanced shift rates

Service operates 24/7, 365 days a year

Contract until end of March (with possibility of extension)

Are you calm under pressure, highly organised, and passionate about making a real difference in a fast‑paced healthcare environment?
We are looking for a dedicated Band 3 Administrator to join our Emergency Department – providing vital support to clinical teams and ensuring patients receive the best possible experience from the moment they arrive.

This is an exciting opportunity to be at the heart of a dynamic and rewarding service that operates around the clock.

The Role

General Responsibilities

• Deliver an exceptional customer service experience to all patients, families, and visitors.
• Meet and greet patients professionally and provide accurate, relevant information.
• Work collaboratively with the multi‑disciplinary team to ensure patient needs are communicated clearly.
• Help maintain a safe, clean, and organised environment.
• Keep patients updated regarding any delays in care, admission, or discharge.
• Support patient liaison processes, ensuring smooth information flow.
• Monitor and maintain department stock levels for both patient and staff needs.
• Uphold patient privacy, dignity, and confidentiality at all times.

Clerical Responsibilities

• Answer calls and patient queries efficiently and courteously.
• Photocopy ED notes for admitted patients when required.
• Report and follow up any IT or printer issues with the IT department.
• Record details of patients arriving by ambulance.
• Maintain noticeboards, removing out‑of‑date materials.
• Arrange patient transport (NIAS, taxi, relatives).
• Follow up blood tests, CT results, and other patient information.
• Manage and order clerical stock supplies.
• Page specialty teams as requested.
• Liaise with patients/relatives/carers while maintaining confidentiality and escalating information to nursing staff when needed.
• Provide cross‑cover for ED Reception / ATTEND / MIU during staff shortages.
• Manage disposal of confidential waste.
• Send outpatient referrals as requested via Outlook.
• Request porters through the Encompass system.
• Scan patient documentation in real time (ambulance PRFs, GP letters, nursing home documents, etc.).

Essential Criteria

Qualifications / Registration / Experience

• EITHER:
• 4 GCSEs (A‑C / 9‑4) including English Language (or equivalent/higher) AND at least 1 year’s clerical/administrative experience.
• OR:
• 2 years’ clerical/administrative experience.

Knowledge, Skills & Abilities

• Confident in using Microsoft Office applications, especially Word (or equivalent).
• Strong team player with the ability to work independently and use initiative.
• Excellent organisational skills with the ability to prioritise a varied workload.
• Effective communicator – able to convey information clearly to patients and colleagues.
• Able to remain calm, professional, and efficient in a high‑pressure environment.

Why Join Us?

• Competitive hourly rate: £12.31, plus enhanced pay for evenings, nights, weekends & public holidays.
• Join a welcoming, supportive team at the centre of urgent and emergency care.
• Develop valuable experience in a fast‑paced clinical environment.
• Potential for contract extension beyond March.
• Weekly Pay

If you wish to apply in confidence, please submit your CV via the link provided or contact Geraldine Stevenson for further information.

Applicants requiring adjustments or support during the recruitment process are encouraged to get in touch so that appropriate arrangements can be made.

Please note: Successful candidates may be required to complete a Basic or Enhanced Access NI security check (fee of £18+). A previous conviction will not automatically disqualify you; all information is treated in strict confidence.
For further details, visit: www.nidirect.gov.uk/campaigns/accessni-criminal-record-checks.

Honeycomb is fully committed to equal opportunities for all applicants. While we may be unable to respond to every application individually due to high volumes, we appreciate your interest in this opportunity