EMEA Privacy Officer

Flight Centre Travel Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A global travel company is seeking a Privacy Officer to assist in implementing their privacy program and policies. The successful candidate will handle data privacy matters, conduct audits, and develop training programs. Over 3 years of experience in privacy or data protection is required, along with strong communication skills. This role offers opportunities for career development and exclusive travel discounts within a vibrant work culture, emphasizing well-being and professional growth.

Benefits

Exclusive Travel Discounts

Career Development

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

Qualifications

• Three+ years of commercial experience in privacy or data protection.
• Strong judgment to balance business needs with privacy risks.
• Ability to maintain orderly documentation and records.
• Experience with privacy management platforms and compliance methodologies.

Responsibilities

• Develop and maintain FCTG's continuous data privacy program.
• Conduct privacy awareness campaigns and training.
• Process Data Subject Access Requests (DSARs) accurately.
• Conduct audits to ensure compliance with privacy requirements.

Skills

Commercial experience in privacy

Strong written and verbal communication skills

Ability to think logically

Teamwork and initiative

Education

Bachelor's degree in related discipline or equivalent

Tools

OneTrust

Smartsheet

Adobe PDF

Notion

Visio

Job description

Overview

The Privacy Officer is a member of the global Privacy function. The successful candidate will assist in implementing Flight Centre Travel Group's privacy program and policies across the different FCTG businesses. The Privacy function works in collaboration with different areas of the business to ensure compliance with applicable local legislation, implement Flight Centre’s privacy framework, provide advice to the business in data privacy matters, respond to incidents, and help drive change as required.

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Role Responsibilities

• Undertake all activities to develop, implement and maintain FCTG’s continuous data privacy program, privacy policies, procedures, and documentation, for the processing of personal data.
• Undertake all actions as required to implement and maintain FCTG’s privacy framework and various privacy programmes of work.
• Assist in the enterprise's response to privacy-related incidents and other potentially damaging events.
• Conduct or oversee privacy awareness campaigns, training, and orientation for employees.
• Process and complete Data Subject Access Requests (DSARs) within statutory deadlines, ensuring accurate and compliant responses.
• Work with different business areas and provide them privacy advice.
• Conduct audits and assessments to ensure that FCTG’s privacy requirements are being met.
• Support bid-writing teams in RFP responses in relation to data protection matters.
• Help drive culture change where required

Requirements

• Three+ years of commercial experience in privacy, data protection, privacy law, security, risk management, auditing and/or compliance.
• Sound business judgment, with the ability to think in a logical manner to give practical advice by balancing business needs with privacy risks.
• Strong written and verbal communication skills, and the ability to work well with a diverse client base to articulate the importance of customer privacy.
• Ability to maintain proper documentation, relevant records, and archives in an orderly, transparent fashion.
• Willingness to travel as required.
• Being available for incident and emergency handling outside standard office hours, where necessary.
• Can work as part of a wider team both independently, see what needs to be done and has the initiative to take ownership.
• Bachelor's degree in business administration, law, finance, accounting, engineering, science and technology studies, IT or a related discipline or equivalent experience. - Desirable
• Experience with privacy management platforms (OneTrust) and business tools (Smartsheet, Adobe PDF, Notion, Visio) - Desirable
• Sound knowledge of EMEA privacy regimes. - Desirable
• Familiarity with ISO 27001, NIST or PCI DSS.- Desirable
• Familiarity with governance, risk and compliance (GRC) methodologies- Desirable

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail].