EMEA Customer Success Manager – Remote

Medium; Remote; GBP 40,000 - 60,000; Full time

Job summary

A software solutions company in the United Kingdom is seeking a Customer Success Manager to manage relationships with EMEA customers. The ideal candidate will have at least 2 years of experience in a technical environment and proficiency in Salesforce and Gainsight. Responsibilities include enhancing product adoption and addressing customer needs through effective communication. This role offers a competitive salary between £40,000 and £60,000, alongside additional commission and benefits, in a supportive and growth-oriented company culture.

Benefits

Internet reimbursement

Pension scheme

Company cell phone plan reimbursement

33 holidays including bank and public holidays

Work-life balance and remote options

Qualifications

• 2+ years managing customer relationships in a technical software company.
• Proficiency in Salesforce or similar CRM tools.
• Experience with Gainsight or similar platforms.

Responsibilities

• Act as the main point of contact for customers in your portfolio.
• Monitor customer communication to enhance adoption and retention.
• Manage renewal processes with account managers.

Skills

Empathetic communication

Problem-solving

Customer relationship management

Tools

Salesforce

Gainsight

ChurnZero

Job description

A software solutions company in the United Kingdom is seeking a Customer Success Manager to manage relationships with EMEA customers. The ideal candidate will have at least 2 years of experience in a technical environment and proficiency in Salesforce and Gainsight. Responsibilities include enhancing product adoption and addressing customer needs through effective communication. This role offers a competitive salary between £40,000 and £60,000, alongside additional commission and benefits, in a supportive and growth-oriented company culture.