Elite Travel Concierge - Remote After-Sales Expert

Luxtripper; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury travel company is seeking a Concierge Executive to join their Customer Experience team. This remote role involves managing post-sales service, supporting luxury clients to create exceptional travel experiences. Candidates should have a strong background in customer service and be skilled in problem-solving, communication, and organization. The position requires a proactive approach and attention to detail to ensure client satisfaction before and during their holidays.

Benefits

Cost price holidays for all staff

Employee Assistance Programme

Company-wide learning sessions

Company pension scheme

Discounts and deals via HR provider

Social events

Personal development programme

Qualifications

• At least two years in customer service, preferably in travel.
• Strong verbal and written English skills required.
• Must be proactive, flexible, and detail-oriented.

Responsibilities

• Manage post-sales service for luxury clients.
• Be a proactive contact for clients' inquiries.
• Support clients with upgrades and excursions.
• Anticipate and resolve potential issues.
• Provide timely communication and in-resort support.

Skills

Customer service expertise

Creative problem solving

Strong communication skills

Organizational skills

Team collaboration

Job description

A leading luxury travel company is seeking a Concierge Executive to join their Customer Experience team. This remote role involves managing post-sales service, supporting luxury clients to create exceptional travel experiences. Candidates should have a strong background in customer service and be skilled in problem-solving, communication, and organization. The position requires a proactive approach and attention to detail to ensure client satisfaction before and during their holidays.