Elective Bookings Officer

Frimley Health NHS Foundation Trust; Ascott-under-Wychwood; On-site; GBP 26,000 - 28,000; Full time

Job summary

A national health service provider is looking for an Elective Bookings Officer to join their Surgery Waiting List Bookings Team. The role involves handling inquiries and booking management, requiring strong communication skills and attention to detail. Successful candidates should have experience in busy environments, handle patient situations effectively, and be capable of working independently and in a team. This fixed-term role at Band 3 offers a salary of £26,240 to £27,928 per annum, with full-time hours in a supportive department.

Qualifications

• Experience of working in a hospital or busy office environment.
• Experience in difficult patient situations.
• Call centre experience is a plus.
• NHS experience is beneficial.

Responsibilities

• Handle internal and external telephone inquiries.
• Prioritize tasks effectively within the team.
• Accurate collection and recording of booking data.
• Contribute to achieving local and national targets.

Skills

Good communication skills

Attention to detail

Ability to work under pressure

Excellent customer service skills

Education

GCSE English and Maths or equivalent

ECDL or equivalent

NVQ Level 2 Administration or equivalent

Job description

Job Summary

An exciting opportunity has arisen for an Elective Bookings Officer to join the Surgery Waiting List Bookings Team at Frimley Park Hospital. This role is based at Albany Park. The post holder will be responsible for a variety of tasks related to booking and rescheduling inpatient procedures. The successful candidate will be expected to work both independently and collaboratively within the team.

Main duties of the job

The Ideal Candidate Will:

• Demonstrate excellent communication skills, with confidence in handling both internal and external telephone enquiries.
• Have a flexible and proactive approach to work, with the ability to prioritise tasks and work effectively both independently and as part of a team.
• Show strong attention to detail, particularly in the accurate collection and recording of data.
• Understand the importance of meeting local and national targets and contribute positively to achieving them.

This role offers an excellent opportunity to develop your skills and experience within the Elective Bookings Team, working at Band 3 as part of a supportive and dynamic department.

About Us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Details

Date posted: 12 December 2025

Pay scheme: Agenda for change

Band: 3

Salary: £26,240 to £27,928 a year per annum incl HCAS

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 151-ES77

Job locations: Heatherwood Hospital, Brook Ave, Ascot, SL5 7GB

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Essential

• GCSE English and Maths pass or equivalent
• ECDL or equivalent
• NVQ Level 2 Administration or equivalent practical knowledge

Experience

• Experience of working in a hospital or busy office environment.
• Experience in difficult patient situations.

Desirable

• Call centre experience
• NHS experience

Skills and Knowledge

Essential

• Good communication skills both verbal and in writing
• Demonstrate attention to detail and accuracy when completing tasks
• Ability to work under pressure
• Ability to work using own initiative
• Excellent customer service skills and evidence of dealing with telephones and meeting targets

Desirable

• Good knowledge of NHS targets
• Knowledge of clinical and surgical procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Frimley Health NHS Foundation Trust

Heatherwood Hospital, Brook Ave, Ascot, SL5 7GB

Website: https://www.fhft.nhs.uk/