ELA - Head of Operations Manager

NHS; Burnley; On-site; GBP 45,000 - 60,000; Full time

Job summary

A healthcare organization in Burnley seeks a high-level operational manager to support service development in a rapidly evolving health landscape. This role involves engaging with key stakeholders, ensuring compliance with regulations, and leading innovation in patient services. Candidates must have a strong background in primary care, operational management, and strategic thinking, along with a degree-level education and relevant qualifications. Flexibility in working hours is expected.

Qualifications

• Educated to Degree level or equivalent experience in a senior primary care role.
• Evidence of Continuous Professional Development.
• Experience working in NHS organisation and understanding of APMS, GMS contracts.

Responsibilities

• Support the Alliance CEO in service development and operational management.
• Engage with stakeholders and implement patient-centered service planning.
• Manage operational performance, ensuring compliance with regulations.
• Provide leadership for innovation and service development.

Skills

Strategic thinking

Operational management

Project management

Data analysis

Negotiating skills

Communication skills

Education

Degree level education

Management Qualification

Job description

Job Overview

To support the Alliance CEO and Board on the development (both strategic and operational) of the Alliance, in the context of emerging national and local policy; including new models of care and wider system integration.

Responsibilities

• Support the Alliance CEO and Board in service development, operational management, and evaluation of both existing and proposed new patient services
• Support partnership work, including new models of care
• Be central to ensuring robust arrangements for engaging with all key stakeholders, together with a patient‑centred approach to service planning and development and appropriate engagement mechanisms with the public
• Provide leadership and support for innovation and development of existing services in line with their service specifications and key deliverables
• Foster relationships with PCNs and member practices to ensure appropriate feedback loops and continuous development of services to meet local need
• Support the ELA CEO in operationalising, managing and monitoring ELA services which include but not limited to SGPR, EAS, and HR
• Support the delivery of key organisational objectives through resource planning and performance management
• Support the CEO in ensuring that service development and delivery is proactive, and maintain up to date knowledge of national plans, policies and strategies
• Support achievement of contractual KPIs including regular reports to the Commissioner as required
• Ensure compliance with CQC regulations
• Ensure facilities for service delivery are suitable and appropriate, and subject to due diligence
• Support the CEO in any service negotiations, contract discussions and tenders
• Work with colleagues to ensure retention of services and contract extensions
• Conduct organisation‑wide internal audit to maintain standards to CQC level and above
• Maintain, improve and further develop relationships with East Lancs PCNs and ensure an understanding of their service and workforce needs
• Provide operational management to the teams/leads and direct line management of any staff put in post or contracted to the network
• Interpret statistical data to inform service delivery and support the development of options appraisals where appropriate
• Work with the CEO and Chair to analyse and interpret information and indicators, evaluating a range of options in respect of health and social care need
• Interpret and filter information from a range of sources to support the production of service plans and strategies, business case production and other service development initiatives
• Support the evaluation of service provision using both internal and externally sourced material
• Support the CEO in preparing service‑related information for presentation to the Board
• Manage complex, sensitive or contentious information appropriately, and handle barriers to understanding and acceptance of services
• Support the formulation of business plans for ELA CIC services, involving partners where necessary
• Develop operational plans as a basis for monitoring performance against objectives
• Support detailed service reviews on service areas within ELA CIC
• Engage in the review of plans and contribute to the proposal of adjustments or changes in response to national policy guidance
• Undertake key tasks in the preparation, implementation and monitoring of patient and public involvement
• Participate in the development of new ways of working
• Contribute to the formulation of public documents, consultations, external and internal audits (as required)
• Demonstrate excellent communication skills; written, oral and electronic
• Maintain knowledge and skills around health care services and demonstrate a knowledge of the wider NHS agenda
• Support the development of a range of initiatives and strategic service developments for ELA CIC that facilitate improved care
• Support the development of service plans which are informed by analysis of activity, performance information and evidence of good practice
• Support the development, implementation and monitoring of service frameworks
• Implement a range of policies and standard operating procedures for ELA CIC
• Support development of an appropriate governance framework for the smooth operation of the Alliance and the delivery of its plan

Qualifications

• Educated to Degree level or equivalent experience of working at a senior level within primary care
• Evidence of Continuous Professional Development
• A Management Qualification

Experience

• Experience of strategy development and implementation
• Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice or time working to commission/interface with General Practice
• Experience of working in an NHS organisation, commissioning and or providing services, and have a knowledge of APMS, GMS contracts
• Experience of establishing and implementing systems for recording and monitoring operational performance
• Operational management of multi‑disciplinary groups of staff
• Experience of project management including budget management
• Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary
• Experience in analysing, interpreting and presenting highly complex data
• Assessing risk and planning mitigation
• Experience and working knowledge of all relevant and legislative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC
• Experience of writing reports and policies
• Evidence of leading and implementing change/innovation
• Strategic thinker with strong analytical skills ability to anticipate and resolve problems before they arise
• Evidence of supporting on the development of business cases, and tender responses

Other

• Flexibility of working hours/able to work at the desired times

Qualities/Attributes

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work without direct supervision and determine own workload priorities
• Able to work under pressure
• Able to work in a changing environment
• Ability to use own judgement, initiative and resourcefulness

Knowledge and Skills

• Systematic approach to problem solving
• Managing time and prioritising in a pressured environment
• Flexibility to respond in a dynamic, semi‑structured environment
• Self‑motivated and able to prioritise, manage and deliver to timetable
• Ability to engage and motivate PCN staff and member practices
• Effective communication / negotiating skills and the ability to influence others
• Experience of Managing a significant budget
• Customer focused, while maintaining robust adherence to the agreed control framework

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For more information on this job please see attached Job Description.