Education Co-Coordinator and Diabetes Nurse/Dietitian Admin Support

NHS; Ashton-under-Lyne; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare provider is seeking an Education Coordinator and Diabetes Nurse/Dietitian Admin Support. The role includes coordinating education for diabetes programs, managing patient bookings, and performing various administrative duties. Ideal candidates should have GCSE in English and Maths and NVQ level 3, along with strong customer service and IT skills. Flexible working options and competitive benefits are available.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Gym discount

Support with personal challenges

Qualifications

• Previous experience in a high-level customer service environment.
• Experience in a healthcare setting, preferably within the NHS.
• Ability to manage own caseload and prioritise work.

Responsibilities

• Coordinate education for diabetes programs including booking patients.
• Input data onto spreadsheets and databases.
• Order equipment and maintain stock levels.

Skills

Customer service

Attention to detail

Microsoft Office

Telephony standards

Education

GCSE in English and Maths

NVQ level 3 or equivalent

Tools

iPM

Lorenzo

EMIS

Job description

Overview

Education Co-Coordinator and Diabetes Nurse/Dietitian Admin Support

Administrative Support Assistant - Band 2, Integrated Diabetes Service – 18 hours per week

Join Our Team - Make a Difference in Diabetes Care!

Closing date: 09 October 2025

Main duties

Main Duties and Responsibilities

• To act as Education co-ordinator for DAFNE/DESMOND education - this will include listing and booking patients for courses, sourcing venues and ensuring resources available.
• Input data onto spreadsheets/databases
• Ordering equipment, raising purchase orders, requesting collections and maintaining stock levels
• To ensure that equipment is fit for purpose and to report any defects to qualified staff.
• To attend departmental staff meetings and mandatory training sessions.
• Ensure safety of self, colleagues and patients.
• To take part in the appraisal process as an attendee.
• Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation in relation to confidential data
• Adhere to Trust Policies and procedures such as the Infection Control Procedure.
• Answer the telephone, take messages and deal with enquiries on behalf of the team. It may be necessary to take appropriate action e.g. either pass on the information to a specific staff member, return the call or send a task via EMIS.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specifications focusses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Education/Qualifications

• GCSE or equivalent in English and Maths
• NVQ level 3 or equivalent in an appropriate subject

Knowledge

• Competent in the use of Microsoft office
• Understanding of confidentiality
• Competent in the use of iPM/Lorenzo/EMIS
• Knowledge of the RTT (referral to treatment) targets

Experience

• Previous experience in a high-level customer service environment
• Previously worked successfully using IT
• Previous experience working within a department where telephony standards are agreed and delivered to a high standard
• Previously worked within a healthcare setting
• Previous experience working within the NHS
• Previous experience booking appointments

Skills & Abilities

• Ability to manage own caseload and prioritise work.
• Excellent accuracy and attention to detail
• Excellent telephone manner and interpersonal/ customer service skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tameside and Glossop Integrated Care NHS Foundation Trust