Ecommerce Manager - 10 month fixed term contract - London

Bamford Collection; City of Westminster; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading luxury brand in the United Kingdom is seeking an experienced Ecommerce Manager for a 10-month fixed-term contract. This role focuses on driving sales growth, enhancing customer experience, and managing the eCommerce site in alignment with brand values. Key responsibilities include optimizing site performance, managing budgets, and leading a team. Ideal candidates will have deep knowledge of ecommerce practices and excellent project management skills, with opportunities for personal development and collaboration across departments.

Benefits

Product discounts

Volunteering days

Private medical insurance

Pension scheme

Life assurance

Mental health support

Qualifications

• Strong commercial and analytical mindset.
• Deep knowledge of ecommerce platforms and trends.
• Proficient in ecommerce systems and analytics tools.
• Excellent project management and organisational skills.
• Collaborative, solutions-oriented, focused on digital growth.

Responsibilities

• Drive revenue across UK and US sites via merchandising and promotions.
• Balance revenue growth with profitability through budgeting.
• Enhance site user experience and mobile functionality.
• Partner with teams to optimise operations and logistics.
• Lead the relationship with the external web agency.
• Maintain on-brand content for Spa & Members' Club sites.
• Track ecommerce performance and generate strategic insights.
• Support and guide the ecommerce team and ensure KPI alignment.
• Stay updated on ecommerce trends and innovations.

Skills

Analytical skills

Ecommerce practices knowledge

Project management

CMS tools proficiency

Collaboration

Tools

Magento

Job description

Overview

We're seeking an experienced Ecommerce Manager to join the Bamford Collection on a 10-month fixed-term contract. Reporting to the Group Director of Digital & E-commerce and managing two direct reports, this role supports our five-year growth plan where digital is a key driver. You'll oversee the Bamford eCommerce site, focusing on sales growth, profitability, and premium customer experience. You'll ensure our digital presence reflects the brand's values of quality and luxury across all touchpoints. This role will be based at our London office in South Kensington. 40 hours per week, 5 days in the office.

Responsibilities

• Online Sales & Growth - Drive revenue across UK and US sites through effective merchandising, pricing, promotions, and cross‑selling. Monitor KPIs and optimise site performance in collaboration with the SEO Manager.
• Planning & Budgeting - Deliver against digital budgets, manage trade performance, and balance revenue growth with profitability through cost and margin control.
• User Experience - Enhance site functionality, navigation, PDPs, checkout, and mobile experience. Collaborate with marketing, paid media, and CRM teams for a consistent, high‑quality digital journey.
• Ecommerce Operations - Partner with internal teams to optimise warehousing, stock, delivery, and returns, maintaining operational efficiency and customer satisfaction.
• Platform Management - Lead the relationship with our external web agency, ensuring timely updates, maintenance, and continuous site improvements.
• Spa & Members' Club Sites - Maintain up‑to‑date, on‑brand content and seamless online booking journeys, reflecting our premium positioning.
• Analytics & Reporting - Track and analyse ecommerce performance, generate insights and reports, and benchmark against competitors to guide strategy.
• Team Leadership - Support and guide the ecommerce team, maintaining strong communication, KPI alignment, and collaboration across departments.
• Market Awareness - Stay current on ecommerce trends, competitor activity, and new technologies to drive innovation.

Qualifications

• Strong commercial and analytical mindset; results‑driven.
• Deep knowledge of ecommerce best practices, platforms, and trends.
• Proficient in ecommerce systems, analytics, and CMS tools (Magento a plus).
• Excellent project management and organisational skills.
• Collaborative, solutions‑focused, and passionate about digital growth.

Company

The group encompasses an organic farm and retailer; a considered clothing label; botanical skincare, bath and body collections; wellness destinations around the world; and hospitality experiences that foster a sense of community and celebrate the healing power of escapism. We champion a slow and sustainable way of living, encouraging our customers to make choices that are greener for the planet as well as kinder to their bodies and minds. We are more than a group of businesses striving to make a difference.

What drives and inspires us is the belief that we have a responsibility not just to protect the world around us but to have a positive impact on it too.

Benefits

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
• Private Medical: We offer subsidised private medical insurance through Bupa.
• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.
• Mental Health Support: Our Employee Assistance Programme provides 24‑hour support, seven days a week.