Ecommerce Executive

KATIE LOXTON; United Kingdom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A family-run online retail company in the UK is seeking an Ecommerce Coordinator to manage their online platforms and enhance customer experience. The role involves managing product data, troubleshooting issues, and collaborating with various teams. The ideal candidate will have strong attention to detail and communication skills. This position offers a competitive salary and the flexibility of remote work.

Benefits

Salary of £25,500 - £30,000 DOE

33 days holiday rising to 35

Generous staff discount

Opportunities for learning and development

Friendly workplace culture

Qualifications

• Previous experience in ecommerce or related field preferred.
• Ability to communicate effectively across departments.
• Experience working in a fast-paced environment.

Responsibilities

• Manage product data and ensure website functionality.
• Liaise with teams to ensure timely product launches.
• Troubleshoot technical issues and support customer service.

Skills

Intermediate understanding of Excel

Proactive communication and teamwork

Meticulous attention to detail

Solution-driven

Organised with a strong ability to prioritise

Ability to work under pressure to meet deadlines

Knowledge of Magento

Job description

The Opportunity

At Joma Jewellery and Katie Loxton, we're passionate about creating beautifully designed products and delivering exceptional customer experiences. We are now looking for a proactive and detail-driven Ecommerce Coordinator to join our team.

In this exciting role, you'll be at the heart of our online business, ensuring the smooth day-to-day running of our Retail and Wholesale websites. From seasonal launches to ongoing site management, you'll play a key role in keeping our ecommerce platforms performing seamlessly and delivering an outstanding experience to our B2C and B2B customers.

Working closely with the Ecommerce Development Manager and supporting the wider Ecommerce team, you'll manage product data, troubleshoot technical issues, liaise across departments, and contribute to continuous improvements across our sites. This is a fantastic opportunity to join two thriving brands, develop your technical skills, and make a real impact in a fast-paced, creative environment.

The role is Monday - Friday 9am-5pm. You'll enjoy the exciting buzz of our friendly office in Banbury, Oxfordshire three times a week on average with the flexibility to work from home for the remaining two days.

Behind the Brands

We're a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

How You'll Contribute

• Preparing and inputting product data, video and imagery for bulk uploads across the B2C and B2B Ecommerce website, along with our Wholesale Repzio app
• Ensuring that product information and personalised elements are maintained in line with our ERP software requirements
• Ensuring all orders correctly sync between our website and our ERP
• Supporting customer service when needed to investigate and resolve any onsite bugs predominantly in relation to personalised products, supporting with other investigations where needed
• Liaising with various teams including Design, Systems and Wholesale to ensure products launch onsite efficiently, project managing the timely delivery, highlighting risks to relevant stakeholders
• Communicating workload and project priorities to management
• Actively raising any site improvement needs to the Ecommerce Development Manager
• Supporting and maintaining a website user guide
• In collaboration with the wider team, supporting with setup and maintain website discounts via cart price and catalogue price rules (including generating discount codes for internal Customer Experience team and Marketing team)
• Supporting in actioning any Merchandising department website requests including enabling and disabling products

The Talent You'll Bring

• Intermediate understanding of Excel
• Proactive communication and teamwork
• Meticulous attention to detail
• Solution-driven
• Organised with a strong ability to prioritise
• Ability to work under pressure to meet deadlines
• Knowledge of Magento is desirable

Perfectly Packaged

• A salary of £25,500 - £30,000 DOE
• 33 days holiday rising to 35 with length of service inclusive of bank holiday
• A broad benefits package including our staff favourite - a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further
• An innovative and friendly workplace with a team we're proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton; since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don\'t hire based on cultures, preferences, or personalities - it\'s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.