Ecommerce Customer Service Assistant (Fixed term)

Moth Drinks; City Of London; Hybrid; GBP 28,000; Full time

Job summary

A fast-growing FMCG brand in London is seeking an Ecommerce Customer Service Assistant for full-time work from the end of October to Christmas. You will assist customers and support the Ecommerce team, working three days in the Paddington office and two days from home. Strong communication and customer service skills are required.

Qualifications

• Strong communication skills.
• Proficiency in customer service.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist customers with inquiries and issues.
• Support the Ecommerce team during the busy Christmas period.
• Ensure customer satisfaction and effective service.

Job description

Overview

Reporting to: CRM Manager

Start Date: end of October

End date: End of December 2025

Hybrid: 3 days in our Paddington offices, 2 days WFH

Contract type: Fixed term and full time (40 hours/week, over 5 days, including an hour’s paid lunch break each day)

Salary: £14.00/hour

At MOTH we’re here for cocktails, company, and conversation. That’s why we make the most delicious cocktails in a can - so that special mix can happen anywhere. Hands up - we’re obsessive. Every sip delicious and distinguished. Our cocktails are classics, and our ingredients are second to none. At the same time - we’re not snobbish. We don’t talk in master mixologist lingo. We have no fancy bar or dress-code. And we believe in fair prices for great drinks. Because when you’ve got good friends and fine blends, what more do you need? Mix of total happiness. MOTH.

We are one of the fastest growing FMCG brands, re-writing the rules of RTD cocktails, and facing unprecedented growth. Following our incredible growth journey in the UK as the UK’s #1 premium RTD brand, we launched into the US at the end of last year and we are growing from strength to strength. Our success is down to the work that our magic MOTHs do, we hire exceptional people to do exceptional things.

We’re about to head into a busy Christmas period and are looking for a superstar Ecommerce Customer Service Assistant to work full time between end of October and finishing up around Christmas.