Property Manager

Alphadog Recruit; Guildford; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established property agency is seeking a dedicated Property Manager to join their Guildford office. This role offers the chance to thrive in an independent agency, where you will ensure smooth tenancy management while delivering exceptional customer service. The ideal candidate will possess strong empathy, excellent communication skills, and a proactive approach to problem-solving. With responsibilities ranging from managing pre-tenancy arrangements to conducting property inspections, this position provides an opportunity to grow within a dynamic team. If you value autonomy and strive for excellence, this is the perfect role for you.

Qualifications

• Experience in property management with a focus on customer service.
• Strong communication skills and ability to multitask effectively.

Responsibilities

• Manage tenancies and ensure exceptional service for landlords and tenants.
• Conduct property inspections and maintain compliance with legislation.

Skills

Empathy

Interpersonal Skills

Teamwork

I.T. Skills

Written Communication

Verbal Communication

Problem-Solving

Multitasking

Organizational Skills

Attention to Detail

Education

ARLA Qualification or Equivalent

Tools

Microsoft Office

Property Management Software

Job description

Property Manager Job Opportunity

Location: Guildford (Onsite)

An established property agency specialising in marketing homes across Surrey and West Sussex is looking to recruit a Property Manager for their Guildford office. Serving Surrey, West Sussex, and Hampshire, this company prides itself on delivering bespoke, personal, and confidential services. The ideal candidate will be an experienced property manager who thrives in an independent agency setting and values a high level of autonomy.

Role Objective

To ensure the smooth management of tenancies, both landlords and tenants receive exceptional customer service.

Key Responsibilities

• Communication: Keep all relevant parties informed about ongoing actions and updates.
• Record all communication using the company’s dedicated software system.
• Manage expectations of both Landlords and Tenants effectively.
• Oversee pre-tenancy arrangements including cleaning, safety certificates, gardening, and utility preparations.
• Organize annual safety certificates and book planned maintenance.
• Conduct property inspections and provide detailed reports to clients.
• Monitor contractor insurances and evaluate performance regularly.
• Respond promptly to maintenance issues and notify utility providers of occupancy changes.
• Arrange inventory check-ins and check-outs.
• Process contractor invoices while ensuring cost-effectiveness.
• Handle deposit negotiations with professionalism.
• Stay compliant with current and upcoming legislation.
• Raise work orders for maintenance and coordinate insurance claims.
• Collaborate effectively within a small, close-knit team.
• Assist the team, tenants, and landlords with tenancy renewals.

Skills and Experience Required

• Strong empathy and the ability to understand and address others’ perspectives.
• Excellent interpersonal skills and teamwork abilities, particularly in a small team environment.
• Proficient I.T. skills, including Microsoft Office and property management software.
• Outstanding written and verbal communication skills.
• Initiative and proactive problem-solving skills.
• Preferably holds an ARLA qualification or equivalent technical award in Lettings & Management.
• Ability to multitask and manage priorities efficiently.
• Confidence in building trust and fostering positive relationships.
• Exceptional organizational abilities and keen attention to detail.

If you are a dedicated property manager who values autonomy and strives for excellence in customer service, this role offers the perfect opportunity to grow within an independent, dynamic agency.