E-Commerce Operations Manager - Remote

SOLSKIN; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A dynamic health and beauty company based in the UK is seeking a skilled operations and logistics professional with 2-3 years of experience. The role includes managing supply chain activities, logistics coordination, and overseeing customer service to ensure smooth operations. Candidates should possess strong organizational skills, problem-solving abilities, and proficiency in relevant software. This position offers competitive salary, remote work options, and additional benefits.

Benefits

Competitive salary

25 days holiday plus bank holidays

Pension matched at 4%

Free products from SOLSKIN

Flexible shooting locations

SOLSQUAD swag

Qualifications

• 2 to 3 years of experience in operations, logistics, or supply chain (e-commerce experience is a plus).
• Strong organisational skills and a proactive approach.
• Confidence using technology and software for logistics.

Responsibilities

• Manage the full lifecycle of purchase orders from suppliers to the warehouse.
• Coordinate shipping and freight, ensuring timelines are met.
• Oversee customer service operations for timely support.

Skills

Organisational skills

Communication

Problem-solving

Attention to detail

Tools

Shopify

3PL tools

Job description

Overview

This is a hands-on role for someone with 2–3 years’ experience in operations, supply chain, or logistics who’s ready to step up. You’ll work across Supply Chain, Logistics/3PL, and Customer Service, making sure products move seamlessly from suppliers to customers while keeping everything organised in between.

Responsibilities

• Supply Chain
• PO Management: Manage the full lifecycle of purchase orders (POs), from raising them with suppliers through to confirming receipt at our UK warehouse.
• Freight Coordination: Coordinate the shipping and freight of products, making sure timelines are met and paperwork is accurate.
• Inventory Accuracy: Keep stock records up to date, ensuring inventory levels are always accurate across reports and systems.
• Issue Resolution: Flag any potential delays or issues early and work with suppliers or freight partners to resolve them quickly.
• Forecasting Support: Track sell-through and help forecast future stock needs, ensuring purchase orders are raised on time.
• Supplier Communication: Maintain regular contact with suppliers to confirm lead times, timelines, and resolve any production or delivery challenges.

• Logistics & 3PL
• Partner Management: Act as the main point of contact for our 3PL partner, building a strong working relationship and ensuring day-to-day operations run smoothly.
• ASN Creation: Create and track ASN (Advanced Shipping Notices) for all inbound stock so the warehouse team is prepared for deliveries.
• Order Monitoring: Monitor the 3PL portal and Shopify daily to make sure all customer orders are being processed and shipped correctly.
• SLA Oversight: Track service levels against agreed SLAs, escalate issues when needed, and hold the 3PL accountable for excellent performance.
• Problem Solving: Troubleshoot fulfilment or shipping problems as they arise and put solutions in place to prevent them from happening again.
• Returns Management: Oversee returns flow with the 3PL, making sure returned stock is processed accurately and efficiently.
• Shipping Improvements: Identify opportunities to reduce shipping costs or improve delivery speeds by working closely with the 3PL.

• Customer Service
• CX Oversight: Oversee the smooth running of customer service operations to make sure our customers always receive fast, helpful support.
• Brand Standards: Ensure response times and tone of voice are consistent with our brand standards across all channels.
• Feedback Analysis: Monitor customer feedback to identify recurring issues or themes and share these with the wider team to improve processes.
• Team Collaboration: Work closely with the Managing Director and Customer Service team (outsourced or in-house) to continuously improve the customer experience.
• Knowledge Base: Create and maintain FAQs, macros, and process documents so customer queries are handled consistently and efficiently.
• Reporting: Provide regular updates on customer service performance (e.g. response times, order accuracy, top queries) to the MD and wider team.

• Other Responsibilities
• Supporting the team around key campaigns, activations and events

Requirements

• 2 to 3 years’ experience in operations, logistics, or supply chain (e-commerce experience a big plus).
• Strong organisational skills — you love keeping things running smoothly.
• Confidence using Shopify and/or 3PL tools (or willing to learn quickly).
• Great communicator who thrives in a fast-moving, small-team environment.
• Problem-solver who isn’t afraid to get stuck in.
• Detail-focused and proactive, with a drive to improve processes.

Benefits

• Remuneration
• Salary - competitive (based on experience)
• Pension - contribution matched at 4%
• Work/life balance
• Remote role with Surbiton’s office optional (Greater London)
• Flexible shooting locations, could be central London one day, your bathroom, a shoot house or just our office
• Health, Wellbeing & Socials
• Holiday - 25 days plus bank holidays
• Product - free SOLSKIN products & samples from group companies
• SOLSQUAD swag